AI-generated summary
· Rir · 05/08/2026
NSEB Board Staff issued information requests to both Katie Seesahai and Nova Scotia Power in a customer DRO appeal over billing accuracy concerns (M12757).
AI summary
- Board Staff issued two IRs to appellant Katie Seesahai (Doc. 330240, May 8, 2026), asking whether she had requested Billing Procedures meter testing under NSPI Tariff Regulations 5.5 and 6.7, and whether material changes at the property between 2024–2026 may have affected electricity usage.
- Seesahai responded that she did request meter testing in 2025 but was told by NS Power staff that staffing constraints prevented it, with a promise to send someone once a 'breach' had settled down — a claim that may be material to the dispute.
- Seesahai confirmed no significant changes in occupancy, appliances, or home usage, though she noted two additional heat pumps were installed in 2025, only one of which was operated during winter months.
- Board Staff issued three IRs to NSPI (Doc. 330238, May 8, 2026), requesting a consolidated Excel account and meter data schedule from February 2024 to present, details on the criteria and steps used when the account was flagged for manual review before the March 2026 bill, and a weather-normalized consumption analysis comparing December–February periods for 2024, 2025, and 2026.
- Responses from both parties are due May 25, 2026, with Miranda Mavhunga of the NSEB serving as the contact person.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- S-5 SEESAHAI (NSEB) RIR-1 to RIR-2 (redacted)
- 101933 NSEB (SEESAHAI) IR-1 to IR-2 (redacted)
- 101934 NSEB (NSPI) IR-1 to IR-2