Home M12757 Digest
AI-generated summary · Application · 05/29/2026

NSEB directs Nova Scotia Power to complete overdue meter accuracy test in DRO appeal by Katie Seesahai, citing delays attributed to the utility's cybersecurity incident

M12757 · NSPI DRO Appeal - Billing Issues - Katie Seesahai
AI summary
  • In Matter M12757, Board member Steven M. Murphy directed Nova Scotia Power to arrange an "as found meter accuracy test" under NS Power Regulation 5.5, following a complainant's allegation that testing requested in 2025 was deferred due to the utility's cybersecurity incident (Document 330758).
  • The complainant, Katie Seesahai, raised the untested meter in her response to the Board's Information Requests as part of her appeal of a Complaint Resolution Dispute Resolution Officer decision.
  • NS Power is directed to coordinate directly with the complainant on scheduling and access, and to report results to both the complainant and the Board upon completion.
  • No deadline for completion was specified in the Board's letter, but the directive implies prompt action given the matter's pending appeal status.

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What was filed

Documents filed on this day

  • 102218 Board Letter to NSPI re Meter Reading d. May 29, 2026 other_documents