Nova Scotia Power filed its response to Celine Franz's DRO appeal, defending the accuracy of a $1,403.04 February 2026 reconciliation bill resulting from estimated meter reads across June–December 2025.

M12773 · NSPI DRO Appeal - Billing Issues - Celine Franz

AI summary

Ms. Franz appealed a March 26, 2026 DRO decision to the NSEB on March 28, 2026, disputing a $1,403.04 February 2026 bill (7,109 kWh) that reflected unexpectedly high consumption compared to the same period in prior years (M12773, F-4, p.1).
Nova Scotia Power confirmed that meter reads for June, August, October, and December 2025 were all estimated ('U' — unread), with the February 2026 read being the first true read since April 2025; the resulting reconciliation bill captured 15,477.90 kWh of actual consumption accumulated over that period (F-4, pp. 2–3).
NS Power's position, upheld by the DRO, is that total annual consumption has actually declined year-over-year: 21,152 kWh (Feb 2023–Feb 2024), 19,281 kWh (Feb 2024–Feb 2025), and 14,520 kWh (Feb 2025–Feb 2026), indicating no overbilling on a cumulative basis (F-4, p.2).
The DRO's Final Written Decision found that NS Power billed appropriately under Board-approved Billing Procedures Regulation 5.1, explaining that the self-reconciling nature of the cumulative meter reading process fully corrects any estimation error upon the next actual read (F-4, pp. 3–4).
NS Power expressed understanding of Ms. Franz's frustration and offered an interest-free payment plan with no late fees to address the outstanding balance, while filing confidential attachments covering the DRO file, meter reads, and invoices (F-4, p.4).

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What was filed

Documents filed on this day

F-4 NSPI Response to Appeal (redacted) exhibits