CPP customer Christine Cameron files rebuttal challenging Nova Scotia Power's information disclosure practices and estimated billing methodology in DRO appeal M12749

M12749 · NSPI DRO Appeal - Billing Issues - Christine Cameron

AI summary

Cameron's response (Exhibit C-10) argues that NS Power's voluminous attachments filed in its June 16, 2026 submission were never provided to her as a Time Varying Pricing / Billing Procedures CPP enrollee in December 2023, and that their late production does not establish that customer-facing disclosure obligations were met at enrollment.
On IR-1, Cameron contends the CPP welcome email's phrase "your rate will always be lower" constituted an unqualified promise rather than a qualified description of off-peak rates, and that no communication disclosed the Nova Scotia Energy Board's authority to modify, suspend, or terminate the pilot program.
On IR-2, Cameron accepts NS Power's own admission — stated in its April 1, 2026 submission — that without an actual meter read on December 1, 2025, the allocation of 1,341 kWh across the CPP rate ($0.15852/kWh), and the two successive standard domestic rates ($0.18561 and $0.18187/kWh), was necessarily based on estimates rather than measured consumption, and argues the rate transition should not have been applied until an accurate reading was available.
On IR-3, Cameron notes that Attachment 1 (the CPP tariff sheet effective November 2023) does not contain the cyber-incident suspension notice requested, suggesting NS Power filed a non-responsive document in answer to that information request.
Cameron closes by questioning the scope of NSEB oversight of Nova Scotia Power Inc customer communications, asserting that NS Power's practice of citing Board directives defensively while withholding disclosure of the Board's role from customers at enrollment undermines the transparency the regulatory framework is meant to ensure.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

C-10 Appellant's Response to NSPI Submission - Original exhibits