Nova Scotia Power filed responses to four NSEB information requests in the Porter DRO appeal, detailing meter history, estimated billing methodology, a customer-provided reading credit, and Equal Billing Plan calculations disrupted by a cyber incident.

M12818 · NSPI DRO Appeal - Billing Issues - Winton Porter

AI summary

Meter history (IR-1): NSPI confirmed Mr. Porter's account began August 26, 2009, with an analog meter (meter #435825) installed October 1, 1978 and certified by the manufacturer; no meter test was conducted at account start or during the dispute, as NSPI states it had no reason to suspect inaccuracy and the dispute centres on a Billing Procedures credit, not meter performance.
Estimated billing methodology (IR-2): Five bimonthly bills from July 2025 through March 2026 were estimated using prior-year seasonal consumption averages; actual consumption data is unavailable because Mr. Porter opted out of the Advanced Metering Infrastructure program and retains an analog meter, meaning no daily usage data exists and manual reads were not obtained during the estimated periods.
Customer-provided meter reading and credit (IR-3): Mr. Porter submitted a photograph showing an actual reading of 31,835 kWh against an estimated 34,887 kWh; NSPI adjusted the account by 3,052 kWh, resulting in a $594.81 credit applied on the January 2026 invoice, with a detailed proration calculation provided across two rate periods and HST/provincial rebate adjustments itemized.
Equal Billing Plan disruption (IR-4): Mr. Porter's Equal Billing Plan has been active since August 2009; the plan amount rose from $124 (mid-2023) to $289 (2024) to $323 (2025), but both the July 2025 mid-year and January 2026 annual recalculations could not be completed due to a cyber incident, leaving an outstanding arrears balance of $1,918.71; NSPI anticipates a July 2026 recalculation that would raise the monthly amount to approximately $396, though arrears repayment is not incorporated into mid-year adjustments.

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What was filed

Documents filed on this day

P-6 NSPI (NSEB) RIR-1 to RIR-4 (redacted) exhibits