AI-generated summary
· Decision · 05/12/2026
NSEB Member issues interim decision deferring final ruling in Swati Patel's billing appeal, pending outcomes of separate cyber incident and CIS modernization proceedings
AI summary
- Customer Swati Patel appealed a Complaint Resolution DRO decision dated December 8, 2025, challenging NS Power's estimated billing methodology and reconciliation transparency following the 2025 cyber incident, with the Board reviewing bills spanning March–December 2025 (Exhibit P-2, p. 3).
- The Board's interim decision (May 12, 2026) provides a detailed bill-by-bill breakdown confirming that NS Power's estimates were calculated using seasonal historical averages per Billing Procedures Regulations 5.1 and 6.4, and that the December 5, 2025 reconciled bill correctly applied the customer-supplied meter photo reading of 77,647 kWh.
- NS Power explained that post-cyber incident remote meter access was unavailable until late June 2025, prompting manual reads and estimated bills, with no interest or late fees charged on outstanding balances during that period, consistent with Regulatory Compliance obligations.
- A final decision is deferred pending the Board's separate cybersecurity investigation under M12273 and the Customer Information System modernization review under M11884; the Board has directed that no interest shall accrue on disputed amounts while the matter remains open.
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What was filed
Documents filed on this day
- 101951 Board Interim Decision (redacted)