NSEB dismissed Shaun Campbell's appeal of a DRO billing decision, upholding NS Power's metering and estimation practices while directing NS Power to offer a payment plan within 30 days.

M12726 · NSPI DRO Appeal - Billing Issues - Shaun Campbell

AI summary

The Board found that NS Power correctly applied Billing Procedures under Regulation 5.1, using historical consumption data to estimate usage during periods when actual reads were unavailable and properly reconciling those estimates once true reads were obtained (Decision, pp. 4–5).
A July 3, 2025 closing bill for the Portland Street address contained a significant estimated read error (8,133 kWh vs. an actual 4,252 kWh), but NS Power identified the discrepancy on July 7, 2025, and issued a 4,094 kWh overbilling credit in the subsequent Beech Street bill dated July 24, 2025 (Decision, p. 3; IR-4(b)).
The appellant argued that elevated September and November 2025 consumption at Beech Street may reflect misallocated load or wiring issues; the Board held that responsibility for investigating potential load misallocation rests with the customer and/or landlord, not NS Power (Decision, p. 5; Exhibit C-7, p. 2).
A January 13, 2026 meter test conducted at NS Power's Measurement Canada–accredited shop confirmed the meter operated within prescribed accuracy limits, undercutting the appellant's meter-accuracy concerns (Decision, p. 5).
The Board directed NS Power to contact the appellant within 30 days to arrange a payment plan for the outstanding balance, and noted that a separate cybersecurity incident investigation is ongoing under M12273 (Decision, pp. 5–6).

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What was filed

Documents filed on this day

102738 Board Decision (redacted) other_documents