AI-generated summary
· Application · 07/13/2026
NSEB dismisses customer appeal of NS Power billing dispute, upholding estimated billing reconciliation process following 2025 cyber incident
AI summary
- The Board dismissed the appeal of Katie Seesahai (M12757), who challenged significant increases in her NS Power electricity bills despite no material changes in household occupancy, usage, or energy efficiency improvements.
- The Board found that billing irregularities stemmed from NS Power's inability to obtain actual Billing Procedures meter reads following a 2025 cyber incident, which required the use of estimated consumption figures for the June, August, October, and December 2025 billing periods.
- A detailed billing table in the decision shows total consumption of 23,020 kWh between the last confirmed read of 80,157.01 kWh (April 22, 2025) and the next true read of 103,176.73 kWh (February 19, 2026), with a 9,715 kWh credit applied on the December 2025 invoice to reverse previously billed estimated consumption.
- An independent meter test confirmed the meter serving the property operated within Measurement Canada accuracy standards, with no evidence of malfunction or inaccurate recording.
- The Board upheld the Dispute Resolution Officer's decision, directing Nova Scotia Power Incorporated to work with Ms. Seesahai on a reasonable payment arrangement if needed.
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What was filed
Documents filed on this day
- 102734 Board Decision (redacted)