NSEB Board Staff issued two Information Requests to appellant Jillian Coxhead in a DRO billing dispute appeal, with Coxhead responding that she will pay a maximum of $400/month and contesting her metered usage figures

M12804 · NSPI DRO Appeal - Billing Issues - Jillian Coxhead

AI summary

Board Staff (Exhibit S-5, Doc. 331206) issued IR-1 and IR-2 to appellant Jillian Coxhead on June 18, 2026, with responses due July 10, 2026, in connection with her appeal of a Dispute Resolution Officer decision in Matter M12804.
IR-1 sought clarification on Coxhead's prior refusal of NS Power's meter test offer, her stated practice of keeping her panel off for approximately 60 days (mid-April to mid-June 2026) to demonstrate meter inaccuracy, and whether she now consents to meter testing; Coxhead noted a digital meter was installed the week of her July 13 response.
IR-2 asked whether Nova Scotia Power explained its Billing Procedures Equal Billing calculations ($489/month July–December 2024; $414/month January–June 2025; $550/month July–December 2025), whether Coxhead sought reductions prior to the DRO's March 9, 2026 review order, and whether she had applied for the provincial Heating Assistance Rebate program ($400/household).
In her July 13, 2026 email reply — submitted after the deadline — Coxhead stated she agrees to pay a maximum of $400/month, disputes all usage figures as incorrect estimates and misreads, and noted she receives disability income of approximately $960/month, raising Affordability concerns.
Coxhead's response did not directly address the meter test consent question in IR-1(c) or the Heating Assistance Rebate questions in IR-2(c), leaving those issues unresolved on the record.

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What was filed

Documents filed on this day

S-5 COXHEAD (NSEB) RIR-1 to RIR-2 (redacted) exhibits