AI-generated summary
· Application · 07/14/2026
EfficiencyOne confirms no record of heat pump installation or program participation for complainant Malcolm Mills in M12845
AI summary
- Efficiencyone confirmed to the Nova Scotia Energy Board that complainant Malcolm Mills is not a Demand Side Management customer and has no record of installing heat pumps referenced in his complaint, whether in 2023, 2024, or otherwise, through any EfficiencyOne-administered program.
- Mr. Mills initiated but did not complete an application for the provincially funded Homewarming program in 2023, at which time he indicated his primary heating source was non-electric; EfficiencyOne has no record of subsequent correspondence with him regarding the referenced heat pumps.
- EfficiencyOne noted that customers may be unfamiliar with the distinction between programs and relationships offered by NS Power versus those offered by EfficiencyOne, and acknowledged that Mr. Mills's complaint may stem from this confusion.
- Despite finding no program nexus, EfficiencyOne expressed willingness to assist Mr. Mills in identifying programs for which he may be eligible, citing its commitment to fair treatment of seniors, veterans, and persons living with disabilities.
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What was filed
Documents filed on this day
- M-4 EfficiencyOne’s Response to Complaint