A residential customer filed a confidential complaint against Nova Scotia Power Inc. alleging billing issues and related customer service and privacy concerns in Matter M12972.

M12972 · NSPI Complaint - Billing Issues - David Nickerson

AI summary

All 10 documents in this filing (N-1 through N-10) have been accepted as confidential under Board rules, with access restricted to parties holding a signed Confidentiality Agreement (Document: 320036).
The filing package includes Billing Procedures evidence such as NSPI power bills, an Excel billing reconciliation spreadsheet, and an explanation of billing calculations (N-1, N-2, N-3).
The complainant submitted a full chronology of communications with NS Power Customer Care and the Dispute Resolution Office (DRO), as well as correspondence regarding an email address change (N-4, N-6), suggesting a disputed account or identity management issue.
A compliance letter from Nova Scotia Power to the Office of the Privacy Commissioner of Canada (OPC) and a reference document on email security best practices from the Canadian Centre for Cyber Security (N-5, N-7) indicate the complaint involves a Cybersecurity or privacy dimension alongside the billing dispute.
The complainant also filed a Rule 12 Request for Confidentiality (N-10) and a formal Notice of Complaint with a cover letter to the NSEB (N-8, N-9), initiating the Complaint Resolution process.

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

N-1 Statement of Complaint - Redacted exhibits
N-10 Complainant Rule 12 Request for Confidentiality (confidential) exhibits
N-2 Exhibit A - Excel Billing Records - NS Power Bills Financial Reconciliation - Redacted exhibits
N-3 Exhibit B - Explanation of Excel Sheets Billing Calculations exhibits
N-4 Exhibit C - JPEG Screenshots of NS Power Bills - Redacted exhibits
N-5 Exhibit D - Full Chronology of Communications (NSP Customer Care and DRO Correspondence) exhibits
N-6 Exhibit E - Canadian Centre for Cyber Security Email Best Practices (ITSM.60.002, August 2025) exhibits
N-7 Exhibit F - NS Power Email Address Change Correspondence exhibits
N-8 Exhibit G - NS Power Compliance Letter to OPC exhibits
N-9 NSPI Response to Complaint (redacted) exhibits