NSEB Board Staff issued 18 combined Information Requests to Nova Scotia Power and customer Greg Hammond in a DRO billing appeal, with responses due August 7, 2026.

M12876 · NSPI DRO Appeal - Billing Issues - Greg Hammond

AI summary

The Nova Scotia Energy Board issued IR-1 through IR-11 to Nova Scotia Power Inc (Exhibit 102830), probing five meter changes at the customer's premises, including the January 4, 2022 swap from analog meter #1132914 to smart meter #2300017, the absence of opt-out information for the Advanced Metering Infrastructure program, and meter test results and costs (IR-1, IR-2, IR-5).
Board Staff questioned NS Power on data integrity and cybersecurity impacts on AMI meter readings, asking when the customer's smart meter last transmitted data before a cybersecurity event, whether historical reads can be retrieved, and whether known hardware, software, or installation issues could cause inflated readings (IR-9, IR-10).
The Board questioned why no meter read was taken and no consumption estimate generated for the customer's January 2026 invoice — which showed $0.00 in energy charges — and whether NS Power made efforts to obtain reads ahead of rate changes on January 1 and May 1, 2026 (IR-6, IR-7).
IR-1 through IR-7 directed to customer Hammond (Exhibit 102831) sought clarification on his Billing Procedures dispute, including use and status of an Electric Thermal Storage (ETS) unit, ownership and charging of an electric vehicle at the property, whether an independent Industry Canada meter test was requested following the DRO's May 19, 2026 decision, and results of any electrician or Efficiency NS assessment (IR-1 through IR-6).
Both sets of requests reference Exhibit H3, NS Power's Response to Appeal, with specific page citations spanning invoices from November 2020 through May 2026, meter test result codes (e.g., FLSASFKWH, LLSASFKWH), and a rate classification discrepancy showing the account alternating between Time of Day (TOD) and Time of Use (TOU) designations across the billing period (IR-4, IR-5).

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What was filed

Documents filed on this day

102830 NSEB (NSPI) IR-1 to IR-11 other_documents
102831 NSEB (HAMMOND) IR-1 to IR-7 - Redacted other_documents