Appellant's Submissions in Response to NSPI Reply - Redacted

This document is an intervenor submission in a Nova Scotia Energy Board regulatory matter, containing customer complaints and concerns about Nova Scotia Power's service quality, including rate estimation errors, delayed tree maintenance, poor customer service, and impacts of a cyber incident on the Critical Peak Pricing Rate Pilot program. It also includes program communications, customer requests for action, and details about the CPP program's structure and temporary disruptions.