NSPI DRO Appeal - Billing Issues - Darlene Gillis
What's happened
Filing Timeline
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09 Oct
RIRCustomer Darlene Gillis's responses to Board staff Round 1 Information Requests (IR-1 and IR-2) are now available in the NSPI DRO billing appeal
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09 Oct
RIRNSEB Board Staff issued Information Requests IR-1 and IR-2 to Darlene Gillis and to Nova Scotia Power Incorporated in the NSPI DRO appeal over a disputed April 2026 bill, with responses due October 26, 2026
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02 Sep
DocumentNova Scotia Power filed meter test results and appellant response in Darlene Gillis billing dispute appeal (M12971)
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01 Aug
DocumentAppellant Darlene Gillis files reply challenging accuracy of estimated meter reading underlying disputed four-month electricity bill in NSPI DRO appeal M12971
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30 Jul
DocumentNova Scotia Power filed its response to the NSEB supporting the DRO's decision that Ms. Darlene Gillis was appropriately billed following estimated-billing reconciliation linked to a prior cyber incident
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16 Jul
CorrespondenceNSEB acknowledges DRO appeal by Darlene Gillis against Nova Scotia Power, directing NS Power to respond by July 30, 2026 and placing disconnection notices on hold
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14 Jul
DocumentDarlene Gillis appeals DRO decision upholding Nova Scotia Power's $3,018 bill attributed to reconciliation of estimated meter readings over an 8-month period
The filings themselves
Documents
Exhibits
6 files
- G-1 Notice of Appeal (redacted)
- G-2 DRO Decision d. July 6, 2026 (redacted)
- G-3 NSPI Response to Appeal (redacted)
- G-4 Appellant's Reply to NSPI Response - Redacted
- G-5 Meter Results
- G-6 GILLIS (NSEB) RIR-1 to RIR-2 - redacted
Other documents
5 files
- 102796 Board Acknowledgment Letter (redacted)
- 103430 NSPI Let to Appellant - redacted
- 103431 Email Response from Appellant re Meter Test - redacted
- 103855 NSEB (GILLIS) IR-1 to IR-2 (redacted)
- 103856 NSEB (NSPI) IR-1 to IR-2
What's discussed — click to drill in
Topics
Billing Procedures
13 passages across 5 documents
Regulatory Approval Processes
8 passages across 6 documents
Customer Service
4 passages across 3 documents
Appeal Processes
2 passages across 2 documents
Complaint Resolution
2 passages across 2 documents
Disconnection Procedures
2 passages across 2 documents
Energy Efficiency
2 passages across 1 documents
Rates And Money
2 passages across 2 documents
Accounting Policies
1 passages across 1 documents
Affordability
1 passages across 1 documents
Audit Processes
1 passages across 1 documents
Confidentiality
1 passages across 1 documents
Cybersecurity
1 passages across 1 documents
Energy Efficiency Resource Assessment Model
1 passages across 1 documents
Public Utilities Act Nova Scotia
1 passages across 1 documents
Stakeholder Engagement
1 passages across 1 documents