Topic:"Appeal Processes" in M12749

Christine In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scot...

AI summary Christine explains her role as a Dispute Resolution Officer (DRO) appointed by Nova Scotia Power (NSP) to resolve customer disputes over NSP's application of Board regulations. She clarifies her decisions are binding on NSP but not customers, who may appeal within 12 days. The text also notes billing discrepancies from estimated meter readings, which are reconciled with actual readings.

ing purposes, any estimation error is fully reconciled in following bills, that are based on actual readings, as a result off the cumulative, and self-reconciling nature, of the meter reading process. The customer's bills for May, July, Se...

AI summary N.S.Power billed a customer using estimated meter readings, with reconciliation via actual readings. The customer disputes the meter test results, citing Regulation 6.7, while N.S.Power asserts compliance with Board Orders and regulations. The decision is appealable to the NSEB, with legal references to multiple acts and regulations.

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12749 – DRO Appeal – Christine Cameron Dear Ms. Wallace: On March 16, 2026 Christine Cameron contacted the...

AI summary Christine Cameron appeals a DRO decision regarding her participation in the TVP CPP program and billing issues. The Nova Scotia Energy Board directs NS Power to respond by April 1, 2026, addressing billing cycle timing, disputed consumption, and TVP CPP program participation. The appeal references prior DRO correspondence, account documentation, and meter test results.

Summary NS Power agrees with the DRO's decision that Ms. Cameron has been appropriately billed for her energy consumption. 1 The TVP initial pilot project application filed in 2020 was approved by the NSEB on June 22, 2021 in M09777 2021 N...

AI summary NS Power agrees with the DRO's decision regarding Ms. Cameron's billing. The TVP pilot project was approved by the NSEB in 2021 and extended in 2024. The CPP Tariff includes provisions for limiting customer enrollment. Confidential attachments are omitted from the appeal.

Cameron DRO Appeal Attachment 6 Page 1 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) October 28, 2025 Regulatory Counsel Nova Scotia Power Inc. 1223 Lower Water St Halifax, NS B3J 3S8 Kathleen Murray [[email protected]](mailto:...

AI summary This document is an attachment from a DRO appeal proceeding involving Nova Scotia Power Inc. (NS Power), dated October 28, 2025. It includes a letter from NS Power's Regulatory Counsel to Kathleen Murray, indicating the submission is part of a regulatory process related to the Cameron DRO Appeal.

ter Completed 2026 14 Union Street, Chester NS B0J 1J0 Thursday, May 28, 2026 Amherst Completed 62 Albion St, Amherst NS B4H 2W1 3 of 4 6/10/2026, 12:08 PM Understanding Your Bill Nova Scotia Power https://www.nspower.ca/your-home/create-m...

AI summary A DRO appeal (M12749) by Christine Cameron challenges Nova Scotia Power's billing practices, including Critical Peak Pricing (CPP) and meter reading discrepancies. The NS Energy Board Staff provided responses with attached evidence, including meter photos, emails, and a NS Power website reference.

March 17, 2026 Christine Cameron Dear Appellant: M12749 – Nova Scotia Power Inc. – Appeal by Christine CAMERON of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on Ma...

AI summary Christine Cameron appeals a decision by Nova Scotia Power Inc.'s Dispute Resolution Officer. The Board acknowledges the appeal, notifies NS Power of the process, and sets a deadline for NS Power's response. The letter outlines procedural steps, public record policies, and confidentiality options for evidence.

ower to file a response with the Board to the enclosed appeal on or before 2:00 PM on Wednesday, April 1, 2026, and to provide a copy Document: 328752 -2- of the complete file reviewed by the DRO in reaching its decision, including any sup...

AI summary The Board directs NS Power to file a response to an appeal by April 1, 2026, and to withhold disconnection notices pending resolution. The appellant may reply within 10 business days. Lisa Wallace, Chief Clerk of the Board, oversees the process and requests documentation for review.

M12749 NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: AN APPEAL OF THE DISPUTE RESOLUTION OFFICER’S DECISION by a customer of NOVA SCOTIA POWER INC. (NS Power) – Christine Cameron INFORMATION...

AI summary The Nova Scotia Energy Board has issued information requests to Christine Cameron, a customer of NS Power Inc., regarding an appeal of a Dispute Resolution Officer’s decision. Responses are due by June 10, 2026, with contact details provided for Miranda Mavhunga. The matter is under the Public Utilities Act.

M12749 NOVA SCOTIA ENERGY BOARD IN THE MATTER OF: THE PUBLIC UTILITIES ACT - and - IN THE MATTER OF: AN APPEAL OF THE DISPUTE RESOLUTION OFFICER’S DECISION by a customer of NOVA SCOTIA POWER INC. (NS Power) – Christine Cameron INFORMATION...

AI summary The Nova Scotia Energy Board requests information from Nova Scotia Power Inc. regarding an appeal by customer Christine Cameron under the Public Utilities Act. Responses are due June 10, 2026, with contact details provided for submission.