Topic:"Grid Modernization" in M12876

Complaint Information DRO made decision on: May 19, 2026 Type of complaint: Billing Issues Additional details: - Double billing for November, 2025- January, 2026 period. - HUGE Over-billing for January,2026- March 20,2026 period compared t...

AI summary A customer alleges double billing and over-billing by Nova Scotia Power for 2025–2026, citing inconsistent smart meter testing, unchanged living conditions, and unresponsive customer service. They request bill adjustments to reflect prior usage and account for recent rate hikes, supported by screenshots and a 2024 Emera Company reference.

Meter Number Meter Type Installation Date Reading on Installation 1132914 Analog (pre-November 91494 2020) 2300017 AMI January 2022 0.00 2510963 AMI March 2022 0.00 2311235 AMI February 2023 0.00 2547271 AMI March 2025 0.00 2561900 AMI Nov...

AI summary The document presents a table of meter installations, including meter numbers, types, installation dates, and readings at installation. It also includes a date and name, likely related to a regulatory proceeding.

Request IR-9: (a) How often does the NS Power system obtain meter readings from AMI meters prior to the cyber security event (hourly, daily, weekly etc.)? (b) What was the last date that the customer's AMI meter sent a reading to NS Power'...

AI summary The NS Power system obtained meter readings from AMI meters four times a day prior to the cyber security event. The request also inquires about the last meter reading before the event and the possibility of retrieving historical data.

(b) The last date that the customer's AMI meter sent a reading to NS Power's system before the cybersecurity event is below. Please note that this meter was removed for testing in November of 2025. Meter Number Meter Reading Timestamp Read...

AI summary The last reading from the customer's AMI meter before a cybersecurity event was sent on April 24, 2025, and the meter was removed for testing in November 2025. The meter readings include kWh delivered during different time-of-day periods.

Request IR-9: - a) How often does the NS Power system obtain meter readings from AMI meters prior to the cyber security event (hourly, daily, weekly etc.)? - b) What was the last date that the customer's AMI meter sent a reading to NS Powe...

AI summary Request IR-9 asks NS Power about the frequency of AMI meter readings before a cybersecurity event, the last reading date before the event was resolved, and whether historical meter data can be retrieved.

Request IR-10: - With respect to smart meters and NS Power's Advanced Meter Infrastructure (AMI) project: - a) Are there any known issues with the type of smart meter installed at the complainant's premises that could cause the meter to re...

AI summary The proceeding requests information regarding potential issues with smart meters and NS Power's AMI project, including whether meter readings could be inaccurate due to hardware, software, or installation problems, and how NS Power monitors and tests these systems for accuracy.