C-7NSPI response to the Board - redacted
14 passages
REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12749 – DRO Appeal – Christine Cameron Dear Ms. Wallace: On March 16, 2026 Christine Cameron contacted the...
AI summary Christine Cameron appeals a DRO decision regarding her participation in the TVP CPP program and billing issues. The Nova Scotia Energy Board directs NS Power to respond by April 1, 2026, addressing billing cycle timing, disputed consumption, and TVP CPP program participation. The appeal references prior DRO correspondence, account documentation, and meter test results.
ay a higher electricity rate. This is referenced on page 1 of 13 in Confidential Attachment 2 . - In her additional communication to the DRO on February 12, 2026 Ms. Cameron said the following: The NS Energy Board may have decision oversig...
AI summary Ms. Cameron disputes NS Power's CPP program, arguing that her agreement assumed lower rates regardless of critical peak periods and that she should not bear a $500,000 shortfall mentioned in an NSEB letter. She asserts the program was between her and NS Power, not subject to NSEB oversight. NS Power was asked to comment on her claims but no response is detailed.
Summary NS Power agrees with the DRO's decision that Ms. Cameron has been appropriately billed for her energy consumption. 1 The TVP initial pilot project application filed in 2020 was approved by the NSEB on June 22, 2021 in M09777 2021 N...
AI summary NS Power agrees with the DRO's decision regarding Ms. Cameron's billing. The TVP pilot project was approved by the NSEB in 2021 and extended in 2024. The CPP Tariff includes provisions for limiting customer enrollment. Confidential attachments are omitted from the appeal.
M12499 – Nova Scotia Power Inc. – Application for Approval of 2025/26 Time Varying Pricing Tariffs Nova Scotia Power Inc. applied on October 1, 2025, to extend the Time Varying Pricing (TVP) Tariffs, effective November 1, 2025. The Board p...
AI summary Nova Scotia Power Inc. (NSP) applied to extend 2025/26 Time Varying Pricing (TVP) tariffs, delayed by a cybersecurity incident impacting data extraction and billing systems. NSP proposed maintaining TVP with suspended on-peak billing (Option A) or pausing the program (Option B). Option B risks program viability and customer disruption, per NSP.
Cameron DRO Appeal Attachment 6 Page 2 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) - 2 - this "would undermine the continuity and credibility of the TVP pilot and risk losing the momentum built over the past four years". NS Power subm...
AI summary NS Power argues that Option A is the only viable path for the TVP pilot program, preserving customer enrollment and minimizing disruption. The Board expedited the process to implement TVP rates by November 1, 2025, after NS Power's delayed application. Comments were sought from stakeholders, including the Consumer Advocate and Synapse Energy Economics, Inc., with submissions filed in October 2025.
FINDINGS The Board shares the same concerns identified by the parties in their submissions. TVP programs are designed to incent different customer electricity usage to benefit the system by shifting load and deferring or eliminating signif...
AI summary The Board agrees with parties' concerns about NS Power's TVP proposal, emphasizing revenue neutrality and system benefits. TVP programs must shift load to avoid capital costs, but NS Power's tariffs risk revenue loss and violate the Public Utilities Act by differing rates for same service. The Court of Appeal's ruling in Dalhousie Legal Aid Service v NS Power reinforces equal rate requirements under the Act.
Cameron DRO Appeal Attachment 6 Page 3 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) - 3 - and there is no basis to question, that NSP provides substantially similar electrical service whatever the domestic customer's income. [25] Secti...
AI summary The document discusses Nova Scotia Power's (NSP) argument that equal rates under section 67(1) must apply to all customers receiving similar service, regardless of income. It critiques the TVP program's potential revenue loss ($500k) and subsidization of participants by non-participants. Unlike a prior pilot (M12171) with minimal revenue impact, this case involves significant losses. The Board's previous approval of a low-revenue pilot is contrasted with the current matter's distinct circumstances.
Cameron DRO Appeal Attachment 6 Page 4 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) - 4 - noted that any future application for recovery of the lost funds would be subject to stakeholder participation and Board approval. The Board cons...
AI summary The Board rejects NS Power's assertion that TVP participants must leave the program if standard offer rates are applied during system outages. It argues participants can remain enrolled without financial incentive to switch, as rates would be equivalent. The Board emphasizes maintaining TVP continuity and requires stakeholder input for future fund recovery applications.
Cameron DRO Appeal Attachment 6 Page 5 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) - 5 - Obviously, the messaging to TVP participants is important regardless of the option approved by the Board. It is important to convey to TVP partic...
AI summary The Board emphasizes the importance of clear communication to TVP participants during a cybersecurity breach, ensuring they do not need to reenroll post-incident. It mandates NS Power to align TVP and CPP tariffs with standard offer rates during system outages, effective November 1, 2025, and to notify customers upon system restoration.
Domestic TOU Synapse confirmed that the off-peak Domestic TOU rate is the same as the applicable standard rate for that customer class. About 67% of the 8,000 customers in the TVP pilot are enrolled in the Domestic TOU Tariff. • NS Power i...
AI summary Synapse confirmed the off-peak Domestic TOU rate aligns with standard rates for customer classes. 67% of 8,000 TVP pilot customers are enrolled in the Domestic TOU Tariff. NS Power will amend the tariff to provide 15 days' notice if systems are restored by February 15, 2026, leaving 30 days in the TVP winter period.
Domestic CPP The Board notes that the Domestic CPP customers' rate outside of critical peak events is substantially lower than the standard Domestic rate, and leaving these customers at the lower rate will result in lost revenue requiremen...
AI summary The Board amends the Domestic CPP rate to align with the standard Domestic rate, effective December 1, 2025, to address lost revenue from the TVP program. It also permits immediate resumption of CPP rates post-system restoration without 30-day notice, allowing a 15-day grace period for customers.
Small General and General Service TOU The TOU off-peak rates for the Small General and General Service customers are higher than the respective standard offer rates for these classes. NS Power proposed leaving these customers at the higher...
AI summary NS Power proposed maintaining higher off-peak rates for Small General and General Service customers during the suspended TVP program. The proposal includes amending the TOU Tariff to provide 15 days' notice if systems are restored by February 15, 2026, allowing rates to resume.
Small General and General Service CPP Like the Domestic CPP Tariffs, under NS Power's proposal, the Small General and General Service CPP customers would have a lower off-peak CPP rate than the standard offer rates. • The Board directs tha...
AI summary NS Power proposes lower off-peak rates for Small General and General Service CPP customers. The Board directs that amendments to these tariffs mirror those made to the Domestic CPP Tariff, using 'mutatis mutandis' to apply similar changes.
Multi-Unit Residential Building (MURB) TOU The Board is satisfied that there are no changes required to this Tariff since NS Power was able to implement manual processes to continue the program for that sector. The Board will issue its Ord...
AI summary The NSEB approves the MURB TOU tariff without changes due to NS Power's manual processes. The Board will approve the 2025/26 TVP Tariffs upon compliance filing. NS Power will update the Board on its Year Four Evaluation Report by December 31, 2025.
C-8Cameron (NSEB) RIR-1 to RIR-4 - Redacted
27 passages
From: Christine & Ian Sent: Wednesday, September 24, 2025 8:39 AM To: [email protected] Subject: Fw: requests for service Nova Scotia Power Payment/billing: Please be advised, we continue to have our house metre usage estimated. When I...
AI summary Customer Christine Cameron reports ongoing issues with estimated meter readings leading to incorrect billing, stating she will only pay for actual usage until the meter is properly read. She references sharing this with the Nova Scotia Energy Board and mentions the Critical Peak Pricing Rate Plan as a context for energy use discussions.
during critical peak events to save on your power bill. Critical peak events are four-hour periods when we anticipate demand for electricity to be highest during the winter months. The Critical Peak Pricing Rate Pilot is ideal if you can s...
AI summary The Critical Peak Pricing Rate Pilot offers customers savings during four-hour winter peak events (November-March) by shifting energy use outside these periods. Events occur during cold weather or low renewable generation, aiming to reduce grid strain and lower bills for participants.
when thereʼs cold weather or when renewable energy generation is lower than forecasted. The biggest perk of being on this rate – outside of these identified peaks, your rate will always be lower than the standard residential service rate,...
AI summary The Critical Peak Pricing Rate Plan by Nova Scotia Power offers lower rates outside peak times (cold weather or low renewable generation), with savings during winter and April-October. Participation requires a registered smart meter, which enables innovative energy management solutions for customers.
https://www.nspower.ca/your-home/residential-rates/critical-peak Base Charge on Your Bill �Fixed Charge) Energy Charge �Variable Charge) All Nova Scotia Power rates for customers are subject to detailed review by stakeholders and the . Fol...
AI summary Nova Scotia Power (NSP) explains that customer rates require approval from the Nova Scotia Energy Board after stakeholder review. Rates include fixed base charges and variable energy charges. Critical Peak events, occurring during specific hours and seasons, aim to manage demand through time-varying pricing structures.
t that NS Power incurred in the spring of this year. The cybersecurity breach has impacted NS Power’s ability to extract data from its systems to analyze its customers’ energy usage under the tariffs. NS Power stated that the impact of the...
AI summary NS Power faces operational challenges due to a cybersecurity breach, impacting its ability to manage TVP billing and critical peak events. It proposes two options for the 2025/26 season: maintaining TVP with suspended billing (Option A) or pausing the program (Option B). NS Power argues Option B risks the program's viability and customer experience, favoring Option A as the viable path forward.
were adopted, revenues would be lost to the system and may ultimately have to be recovered from other ratepayers. The Consumer Advocate’s consultant estimated this revenue shortfall as up to $500,000. The Board is also concerned that NS Po...
AI summary The Board warns that NS Power's TVP Tariff proposal risks violating the Public Utilities Act by creating unequal rates for the same service, potentially leading to a $500,000 revenue shortfall. The Court of Appeal previously rejected rate differentiation based on affordability in Dalhousie Legal Aid Service v Nova Scotia Power Inc., emphasizing that service differences—not customer income—justify rate variations.
difference, the relevant dissimilarity is not in customers’ incomes. It is in the service from NSP. The Board accepted, Document: 325286 -3- and there is no basis to question, that NSP provides substantially similar electrical service what...
AI summary The Board and court upheld the Public Utilities Act's requirement for equal rates for customers receiving similar service, rejecting income-based rate adjustments. Section 67(1) mandates equal charges for 'similar circumstances and conditions in respect of service,' leaving income considerations to the Legislature, not the Board or courts.
h income customer. There is no latitude for the interpretive presumption. Similarly, in the present instance, customers who receive the same service should be subject to the same tariff rate. It might be argued that the TVP program is a pi...
AI summary The text argues that the TVP program's proposed tariffs create inequities by requiring non-participants to subsidize participants, with no net benefit to ratepayers. It emphasizes that differing rates for the same service violate principles of equitable tariff design and highlights risks to the utility's revenue requirement.
m is effectively suspended, no load shifting can occur and, under NS Power’s proposal, customers would be paying different rates but receiving the same service as customers under the standard tariffs. The issue of a pilot and the applicati...
AI summary NS Power's proposal to suspend rates would result in different rates but same service. The Board previously approved a pilot program (M12171) with minimal revenue loss, but this matter involves potential $500k losses without offsetting savings. NS Power's uncertainty about future cost recovery distinguishes the current case from the prior pilot.
ly stating that it is “not currently intending to pursue recovery of any lost revenue” [Emphasis added], but should that change it Document: 325286 -4- noted that any future application for recovery of the lost funds would be subject to st...
AI summary The Board rejects NS Power's assertion that TVP participants must leave the program if tariffs align with standard rates during system outages. It argues participants can remain in TVP without penalty, as identical rates provide no incentive to revert to standard tariffs. System functionality is expected to resume by 2026, avoiding the need for re-enrollment.
they can remain in the program and pay the same as they otherwise would but be ready to resume traditional TVP Tariffs when system functionality returns in a relatively short period, expected in 2026. The Board is mindful of NS Power’s sub...
AI summary The Board rejects NS Power's Option A proposal for the TVP program, citing non-compliance with the Public Utilities Act's requirement for equal rates. It mandates lowering off-peak rates during program suspension to ensure fairness, avoiding revenue recovery from non-participants. The decision balances administrative effort with equitable rate structures.
off-peak rate for these customers should be lowered to equal the standard rate during the suspended program. The Board would not expect these customers to be disappointed with this temporary measure. Further, the Board agrees with the conc...
AI summary The Board addresses adjustments to Time-Varying Pricing (TVP) rates during a suspended program, ensuring fairness for customers. Synapse argues against NS Power’s proposal to extend TVP rate unavailability until March 2026, advocating for shorter notice periods and resuming TVP tariffs promptly if system functionality is restored. The Board agrees, emphasizing minimizing disruption and re-enrollment requirements for TVP participants.
be advised that the TVP Tariffs will resume and the program will continue. Based on the above, the Board makes the following findings and directs NS Power to amend the respective Tariffs, as follows: • With respect to the TVP TOU and CPP T...
AI summary The Board directs NS Power to amend TVP Tariffs, aligning off-peak and on-peak rates with standard offer rates during system outages. Domestic TOU and CPP tariffs will resume post-February 2026, with specific notice requirements. The Board acknowledges concerns about revenue loss from lower Domestic CPP rates and modifies Synapse's notice recommendation.
s resulting from the cyber incident, the Board ordered that, while TVP system functionality is unavailable, all customers enrolled in the TVP program be billed at the applicable standard offer rate. The Board did not approve or direct any...
AI summary The Nova Scotia Energy Board ordered TVP program participants to be billed at standard rates during a system outage, citing the Public Utilities Act's requirement for equal pricing. NS Power confirmed Meter #2282001 is under testing, while a customer disputes billing based on estimated reads. The Board rejected compensation for TVP participants during the suspension.
n 2 months. I asked today why this occurred and they were unable to answer this for me. Apparently this has been looked at. Would you please confirm for me when our next metre read is scheduled for? 2. I questioned why the 3 different rate...
AI summary Customer disputes incorrect billing rates and paused Critical Peak program, arguing NS Power misrepresented program terms and failed to maintain agreed-upon lower rates. Requests recalculation of charges and clarification on meter reading schedules.
acy of disclosure and representations made at the time of enrollment in the pilot program. a) The meter has been replaced (since my original dispute) with one that can be read digitally by NS Power. b) Regarding the amount of electricity c...
AI summary Customer disputes NS Power's use of estimated meter readings for Critical Peak Pricing (CPP) billing, arguing the Board should have been informed about the lack of accurate data. They criticize the Board's oversight and the sudden suspension of the CPP program, claiming it was unethical to adjust rates based on estimates rather than actual meter readings.
otice of peak periods for some time. However, for the usage rate to change to a normal rate was a shock as this was never a possibility in the original acceptance into the program. (explanation below) e) In response to this question, I wou...
AI summary Customer claims NS Power's Critical Peak Pricing (CPP) program approval email omitted exclusion information, leading to unexpected rate changes. The email provided no indication of exclusions or requirements, despite NS Power's assertion that website information was available.
ncerned, that was the information provided and we never questioned it further. Up until December 1, 2025, the program had worked exactly how NS Power stated it would – our rates would always be lower. The email plainly and clearly states t...
AI summary A customer disputes NS Power's Critical Peak Pricing (CPP) program, claiming rates should remain lower as promised despite winter's end. They argue the program's terms lacked provisions for rate adjustments if unsuccessful, and NS Power's communication was legally binding. The customer also references a 2025 tariff document highlighting enrollment limitations in the CPP Tariff.
Condition (d) in the CPP Tariff provides “NSPI may limit the number of customers who may subscribe to this tariff at a time, and/or close enrollment for any period of time.” At the very least, the language used by NS Power requires urgent...
AI summary The text critiques NS Power's CPP Tariff language for allowing enrollment closures, arguing it misrepresents the program as a pilot without clear documentation. Customers claim the term 'enrollment' implies ongoing participation, conflicting with NS Power's assertion that the program is a pilot subject to change.
Customers are made aware of this potential through both the Tariff sheet The document lists the program as “Domestic Service Critical Peak Pricing Tariff”, no mention of a pilot program. 2. The document submitted “Tariffs 2025” clearly sta...
AI summary Customer argues that NS Power's approval email for Critical Peak Pricing (CPP) did not disclose the program's pilot status or potential permanence, contradicting NS Power's reliance on a 2025 NS Energy Board letter to equate CPP rates with standard residential rates. The customer emphasizes the email's lack of clarity on program terms.
as Cameron 06. NS Power continues to utilize the statement from that letter that if the “CPP participants receive the same service as other residential customers….” then the rates should be the same. This may seem a small point but in disc...
AI summary Cameron argues that Critical Peak Pricing (CPP) participants receive the same service as other residential customers, with the only difference being pricing options. They emphasize that service equivalence under the Public Utilities Act (PUA) necessitates equal rates, challenging assumptions that differentiate CPP participants' service quality.
is language and quote the Public Utilities Act, a change is required to correct the assumption that those of us in the program did not receive the same service. Again, our service is exactly the same. I ask the Board, is this stated in the...
AI summary The applicant argues that the Public Utilities Act (PUA) is being misinterpreted to disadvantage CPP program participants, claiming the Act's language is being manipulated. They request a legal review and highlight inconsistencies in program naming and unclear website communication about the CPP program's status.
dication that the program is currently paused. This information should be at the top of the page so not to confuse customers. Clear and concise information is important. That should be obvious by now. Within the website available there is...
AI summary The letter highlights confusion caused by the temporary pause of the Critical Peak Pricing (CPP) program due to a cyber incident, arguing that the Public Utilities Act (PUA) is being misinterpreted to allow cheaper service without clear communication. It requests website updates to reflect the pause and program restoration.
e there is absolutely no incentive for NS Power to return those of us in the CPP to our rates that would always be lower. There was no mention that we would have to wait a year while on a higher rate.
AI summary The user argues that Nova Scotia Power (NSP) has no incentive to lower Critical Peak Pricing (CPP) rates, which are higher, and there was no communication about a waiting period before rate adjustments.
I do note within the NS Energy Board letter to NS Power dated October 28, 2025 the following instructions surrounding the return of CPP: Page 4: be ready to resume traditional TVP Tariffs when system functionality returns in a relatively s...
AI summary The NS Energy Board instructs NS Power to resume traditional TVP tariffs promptly upon system recovery, aligning with Synapse's recommendation to restore load-shifting benefits earlier than NS Power's proposed March 2026 deadline. The Board emphasizes clear customer communication to minimize disruption from the cybersecurity breach.
tored, subject to the notification requirements described below for the respective tariffs when system functionality resumes. The NS Power website (Cameron 09) As of March 31, 2026, meter connections to our billing system have been restore...
AI summary The customer disputes the accuracy of their electricity bills, claiming overestimation of usage, and questions the delayed restoration of Critical Peak Pricing (CPP) despite meter connections being restored. They also express confusion about high initial meter read despite prior overestimations and wood heating usage.
t with your recent statements; and Yes, we reviewed the current meter reading and even though we don’t get the bill for at least a week after, the reading at the time was not significantly different. d) Whether you believe the meter is rec...
AI summary Customer Christine Cameron expresses frustration with NS Power's handling of her CPP-related issues, citing delayed responses, lack of transparency, and excessive use of legal resources. She highlights difficulties in resolving disputes through the Dispute Resolution process and criticizes NS Power's management practices.
C-9NSPI (NSEB) RIR-1 to RIR-5
71 passages
NON-CONFIDENTIAL 1 Request IR-1: 2 - 3 Please provide the complete tariff provisions, customer terms and conditions, program rules, - 4 enrollment materials, FAQs, and any other customer-facing documentation applicable to the - 5 Time Vary...
AI summary The request asks for complete customer-facing documentation related to the Time Varying Pricing / Critical Peak Pricing (TVP/CPP) pilot program, including provisions, terms, and conditions applicable when a customer enrolled in December 2023. The response indicates that a summary of attachments is provided.
13 Attachment Contents Relevant Details 1 Domestic Critical Peak Pricing (CPP) Tariff Approved in M11267; effective November 1, 2023 2 Enrolment materials and customer-facing documentation for 2023/24 Season (including December 2023) Provi...
AI summary This document outlines various attachments related to the Domestic Critical Peak Pricing (CPP) tariff and the Time-Varying Pricing (TVP) Pilot Program for the 2023/24 Season, including enrolment materials, customer communications, and program details. The CPP tariff was approved in M11267 and became effective on November 1, 2023.
2 Please note, the phrase "your rate will always be lower," as provided in the CPP welcome email, 3 (Attachment 4) was intended to convey that off-peak rates under the CPP Tariff are lower than standard rates in all non-critical peak hours...
AI summary The document clarifies that the Critical Peak Pricing (CPP) program's promotional language, stating 'your rate will always be lower,' refers to lower off-peak rates compared to standard rates during non-critical peak hours. The program remains subject to modification, suspension, or discontinuation. The Board's Decision dated June 22, 2021, approved the Terms of Consensus, including the CPP and Time of Use (TOU) tariffs.
NON-CONFIDENTIAL 1 2 tariffs as a pilot program ("TOU Tariff Pilot" and "CPP Tariff Pilot", respectively). 3 4 5 6 7 8 9 (b) The TOU Tariff Pilot and CPP Tariff Pilot will run from November 1, 2021 to October 31, 2023 and would include, in...
AI summary The document outlines the implementation of two pilot programs: the TOU Tariff Pilot and the CPP Tariff Pilot, which will run from November 1, 2021, to October 31, 2023. These programs have specific enrollment targets and reporting requirements, with participants allowed to switch between programs by a specified deadline.
DOMESTIC SERVICE CRITICAL PEAK PRICING TARIFF Page 1 of 3
AI summary The document introduces a Domestic Service Critical Peak Pricing (CPP) Tariff, a rate structure designed to manage demand during peak periods. It references Time Varying Pricing (TVP) as a related concept, though no detailed analysis or stakeholder positions are provided in the excerpt.
PURPOSE This is an optional tariff designed to promote the shifting of load from peak to off-peak periods. This tariff is available to customers who are eligible for service under the Domestic Service Tariff.
AI summary This optional tariff, known as Time Varying Pricing (TVP) or Critical Peak Pricing (CPP), aims to shift customer load from peak to off-peak periods. It is available to domestic service tariff customers, promoting demand management through time-based pricing structures.
The Critical Peak Event pricing applies when a Critical Peak Event is called. In all other hours in the Winter Period, and for all hours in the Non-Winter Period, the rate shall be the Non-Critical Peak Hours Rate in the table above.
AI summary The document outlines the application of Critical Peak Event pricing during designated events and specifies that the Non-Critical Peak Hours Rate applies during all other times, particularly during the Winter and Non-Winter Periods.
CRITICAL PEAK EVENT PROCEDURE - 1. In the Winter Period, Critical Peak Events exclude all hours on the following holidays: January 1, Nova Scotia Heritage Day, Good Friday, Easter Monday, November 11, December 25 and December 26. If Januar...
AI summary The document outlines procedures for Critical Peak Events during winter, excluding holidays and weekends, with NSPI scheduling events based on high energy usage or outages. Customers are notified in advance, and charges apply during these periods. Limits restrict events to 18 per winter season and three per week.
Recruitment Summary NS Power are pleased with the recruitment results for the third year of the TVP Rate Pilot, exceeding the residential enrollment targets. In total, there were 3,276 residential customers at the highest point of particip...
AI summary NS Power exceeded residential enrollment targets in the third year of the TVP Rate Pilot, with 3,276 customers participating at the peak.
CUSTOMER / COMMUNICATION - There is opportunity to better communicate with TOU customers that they may experience higher bills in the winter and will see lower bills throughout the summer when the daily rate is lower. - Create visuals for...
AI summary The text outlines strategies to improve communication with TOU customers, including visual aids and FAQs, cross-collaboration with Efficiency Nova Scotia for load-shifting tech, targeting electrically heated customers, and enhancing digital tactics over direct mail. It also highlights automation needs for rate changes and improvements in customer support models.
CUSTOMER / COMMUNCIATION - Including more visual examples such as sample TOU bill in the winter vs. summer on the website proved helpful for customers. - Savings estimator tools and energy planner tool on website continued to be helpful fo...
AI summary The text highlights customer communication strategies, noting the effectiveness of visual tools and savings estimators on the website, challenges in reaching business customers, and the need for automation in rate changes. Email was effective for residential but not business audiences, while recruitment efforts benefited from early starts and Key Accounts team collaboration. Streamlined application processes and regular customer care meetings were emphasized.
CUSTOMER / COMMUNCIATION - Revisit development and update to the savings estimator tool and/or energy planner tool as it would be helpful for customers in making decisions to proceed on the rate plan. - Develop multiple customer scenarios...
AI summary The text emphasizes improving customer communication and tools for rate plan decision-making, including updating savings estimator tools, developing customer scenarios, and automating rate changes. It highlights the effectiveness of email for residential customers, the need for better application process communication, and building a waitlist for 2024-2025.
Residential Recruitment TOU (RATE 80,81) CPP (RATE 70,71) RESIDENTAL TOTAL Enrolment Target 2,000 1,000 3,000 Year 3 New Applications (including Year 4 Wait List) 2,173 837 3,010 Year 3 Accepted New Applications 1,629 651 2,280
AI summary The table shows enrollment targets and actual applications for residential Time of Use (TOU) and Critical Peak Pricing (CPP) programs. Targets were 2,000 (TOU) and 1,000 (CPP), but Year 3 applications exceeded targets (2,173 TOU, 837 CPP). Accepted applications were lower (1,629 TOU, 651 CPP). A figure on page 13 provides additional context.
Commentary - Over 100% of the residential enrollment target was achieved: - 109% of TOU Rate target - 84% of CPP Rate target - 70% of new participants claimed they primarily heat their homes with electricity (i.e., baseboards, heat pump)....
AI summary The residential enrollment target was exceeded, with 109% of TOU and 84% of CPP rate targets met. 70% of new participants use electric heating, and 90% agreed to surveys.
COMMUNICATION - Need to properly identify key decision makers within each business to have the conversation with. - Mass emails as a tactic for business did not perform as well as residential —targeted and personalized touchpoint would be...
AI summary The text highlights challenges in business communication strategies, emphasizing the need for targeted outreach, personalized engagement, and automation for rate changes. It critiques mass email campaigns for businesses and recommends tailored approaches, customer segmentation, and improved decision-maker identification to enhance effectiveness.
Overall Key Challenges - Resources Limited team to support recruitment and onboarding. Added short term support for implementation and retention efforts to achieve goals (this included: marketing rollout and application processing). - Time...
AI summary Key challenges include limited team resources, delayed recruitment affecting opportunities, manual processes due to technological constraints, and the need to reevaluate rates and marketing for business customers to ensure grid and customer benefits.
Email
AI summary The email discusses the implementation of Time Varying Pricing (TVP) and Critical Peak Pricing (CPP) programs by Nova Scotia Power Inc. (NSPI) and their potential impact on customers and energy usage patterns.
RESIDENTIAL RECRUITMENT Performance of the residential recruitment emails were successful, with minimal customer inquiries/complaints. The email provided a brief overview and focused on driving traffic to the landing page to learn more and...
AI summary Residential recruitment emails for Time-Varying Pricing (TVP) were successful, with high open and click-through rates. The emails aimed to drive traffic to a landing page and application form, with a focus on minimizing customer inquiries and managing call volumes.
RESIDENTIAL RECRUITMENT NS Power continued to use the landing page to highlight key benefits for customers. The page featured details about both rate options, terms of engagement, and a link to the application. - The email campaigns were t...
AI summary NS Power enhanced residential recruitment for time-of-day rate plans by updating landing pages with TOU/CPP details, targeting email campaigns, and improving graphics. The page links to applications and emphasizes rate options and engagement terms.
Update to TVP Visuals The content and visuals of the program were modified to be easier to read and focus on the benefits to the customer
AI summary The Time Varying Pricing (TVP) program's visuals and content have been updated to enhance readability and emphasize customer benefits, aiming to improve consumer understanding and engagement with the initiative.
TVP Pilot Program – Year Three Report Appendix C Page 20 of 28 Cameron IR-1 Attachment 2 Page 20 of 28
AI summary The document is a section of a report on the TVP Pilot Program's third year, including appendices and attachments related to its implementation. It involves Nova Scotia Power and references the program's evaluation.
Paid Search RESIDENTIAL RECRUITMENT As marketing efforts were implemented, NS Power wanted to make sure that when customers were searching for information on rates or TVP it was easy to navigate and find the landing pages. Paid search allo...
AI summary Nova Scotia Power used paid search advertising from November 23 to December 31, 2023, to direct customers to landing pages about rates and Time Varying Pricing (TVP). The campaign achieved 3,031 clicks (33.4% CTR), 2,914 conversions (96% conversion rate), and $1.84 cost per click, with 'ns power rates' being the most searched keyword.
Internal Communications RESIDENTIAL RECRUITMENT To ensure Nova Scotia Power employees were educated on TVP and to assist with customer conversations (word-ofmouth), internal communication efforts were implemented. - On November 1, 2023, th...
AI summary Nova Scotia Power implemented internal communication strategies to educate employees on Time Varying Pricing (TVP), including newsletters, website features, and office displays, resulting in 78 residential applications.
Customized Email BUSINESS RECRUITMENT After careful review of the business email list, it was apparent that many customers had emails associated to both business and residential accounts, with that NS Power developed a customized email to...
AI summary A customized email was developed by NS Power to target customers with both business and residential accounts, resulting in higher open and click rates compared to business-only emails. The email provided information on both business and residential rate options.
- When the customized email was opened, on average over 50% of customers clicked to learn more about residential rate plans than business rate plans. Email Results (Y3) Email Results (Y3) - Business Focused Email – Customized Business and...
AI summary The email campaign showed that 59.9% of recipients who received the customized business and residential email opened it, and 30.9% clicked to learn more about residential rate plans, compared to 45.6% opens and 16.9% clicks for the business-focused email.
BUSINESSS RECRUITMENT Similar to residential, NS Power continued to use the landing page to highlight key benefits for customers. The page featured details about both rate options, terms of engagement, and a link to the application. - The...
AI summary Nova Scotia Power updated its business recruitment strategy by redesigning landing pages to highlight time-of-use (TOU) and critical peak pricing (CPP) rate options, targeting business customers through email campaigns and updated website content.
Overall Results - 52K total page views between Oct Dec 2023 - Over 75% of total page views (39K) came from recruitment period Nov 21-Dec 15 - ~1K viewers were directed from business marketing campaign - 2:47 average session duration TVP Pi...
AI summary The TVP Pilot Program's Year Three Report highlights 52K total page views between October and December 2023, with 75% (39K) during the recruitment period (Nov 21-Dec 15). Approximately 1K viewers came from a business marketing campaign, and the average session duration was 2:47.
We are looking for customers like you, to take part in testing two new electricity rate plan options. These programs create an opportunity for us to learn about how changing and shifting energy consumption can help all of us save – for you...
AI summary Nova Scotia Power invites customers to test two new electricity rate plans (Time Varying Pricing and Critical Peak Pricing) aimed at reducing grid demand and saving money through shifted energy consumption. Participation is limited, with registration available online.
YOUR CRITICAL PEAK RATES HAVE BEGUN By participating in the Critical Peak Pricing (CPP) Pilot Program, you have the opportunity to change or reduce your energy use during ${\bf critical\ peak\ hours}.$ By shifting energy use to off-peak ho...
AI summary The Critical Peak Pricing (CPP) Pilot Program encourages participants to reduce energy use during peak hours and shift consumption to off-peak times with lower rates, potentially saving money annually. The program is part of Nova Scotia Power's (NSP) efforts to manage demand through time-varying pricing mechanisms.
HOW THE PLAN WORKS As a pilot participant, you have access to two different rates: critical peak and off-peak. - Critical peak hours are events when demand is elevated, and your - rates are higher. Off-peak hours are times when demand is l...
AI summary The plan offers pilot participants two rates: critical peak pricing during high-demand periods with higher rates, and off-peak rates during lower-demand times. Critical peak hours are determined by the team based on projected grid demand.
Critical Peak Events: - Are called between November 1st and March 31st with a maximum of 18 Are limited to three events per week. Last for four hours anytime between 6:00 am and 11:00 pm. Occur on weekdays and up to three on weekends, but...
AI summary Critical Peak Events (CPEs) occur between November 1st and March 31st, limited to three weekly events lasting four hours between 6:00 am and 11:00 pm, excluding holidays. Customers are notified via email/text the day before and at event start. Outside CPEs and winter season, rates are lower, incentivizing savings through reduced pricing.
START THINKING ABOUT HOW YOU CAN SHIFT YOUR ENERGY USE When a critical peak event is in play, the more you reduce or shift your energy use, the more you'll save. The more energy an appliance uses–a clothes dryer, for example, is one of the...
AI summary The text encourages consumers to shift energy use during critical peak events to save money, highlighting appliances like dryers and promoting a time-of-day rate plan. It directs readers to a website for additional tips on optimizing energy use.
LET'S STAY IN TOUCH If you have any questions about your new rate plan or any concerns along the way, please contact us at 1-800-428-6774. Our Customer Care Team is here to help. Please Note: Depending on when you receive your regular powe...
AI summary The text provides customer contact information for Nova Scotia Power Inc. regarding a new rate plan and potential adjusted bills reflecting previous energy usage rates. It emphasizes customer support and billing adjustments tied to the new rate structure.
CRITICAL PEAK EVENTS If you're currently enrolled in the Time-of-Day Rate Pilot on the Critical Peak rate plan, you have the opportunity to change or reduce your energy use during critical peak hours. By shifting your energy use to off-pea...
AI summary Customers enrolled in the Critical Peak rate plan under the Time-of-Day Rate Pilot can adjust their energy use during critical peak hours to reduce annual energy costs by shifting usage to off-peak times with lower rates.
Critical Peak events are times when our team predicts that power demand will be unusually high. During peak events your rate for energy will be: RESIDENTIAL SMALL & MEDIUM BUSINESS (RATE 10) GENERAL DEMAND (RATE 11) $1.42 per kWh $1.45 per...
AI summary During Critical Peak events, residential and business customers in Nova Scotia face higher energy rates. The rates for residential, small and medium business (Rate 10), and general demand (Rate 11) are set at $1.42, $1.45, and $1.52 per kWh, respectively, during these high-demand periods.
Critical Peak Events: - can occur between November 1 st and March 31 st with a maximum of 18 total events. - are limited to three events per week. - last for four hours anytime between 6:00 am and 11:00 pm. (Typically called 7:00 am to 11:...
AI summary Critical Peak Events (CPP) occur between November 1st and March 31st, limited to 18 events annually, with up to three per week. Each event lasts four hours between 6:00 am and 11:00 pm, communicated via email/text 48 hours in advance. Events avoid statutory holidays and are managed by Nova Scotia Power (NSP) and Nova Scotia Power Inc. (NSPI).
UPCOMING CRITICAL PEAK EVENTS
AI summary The document introduces upcoming critical peak events and defines related acronyms, including Time Varying Pricing (TVP), Critical Peak Pricing (CPP), and entities Nova Scotia Power Inc. (NSPI) and Nova Scotia Power (NSP). It sets context for discussions on pricing mechanisms and organizational roles.
Cameron IR-1 Attachment 6 Page 1 of 1 1 Hi { {{TVP Pilot c.First Name c}}} Thank you for your interest in the Critical Peak Pricing Rate Plan.
AI summary The text introduces a Critical Peak Pricing Rate Plan and includes a placeholder for a recipient's name. It is part of a regulatory proceeding document and includes a table with placeholder data.
YOU'VE COMPLETED YOUR FIRST CRITICAL PEAK EVENT OF THE SEASON Congratulations! On January 9th you completed the first event of 2024 on the Critical Peak Pricing Pilot Program! Now that it's over, we recommend using this event as an opportu...
AI summary Nova Scotia Power Inc. (NSPI) congratulates participants on completing the first Critical Peak Pricing (CPP) event of 2024, encouraging users to review their energy consumption via MyEnergy Insights. The message highlights how time-varying pricing (TVP) programs can reduce grid demand and annual energy costs through consumption shifts.
HOW CAN YOU SHIFT YOUR ENERGY USE? Find out how you can save with these helpful tips on our website! [ENERGY SAVING TIPS](https://www.nspower.ca/time-of-day-rate-plans-residential#energy-tips)
AI summary The document promotes energy-saving strategies through time-varying pricing (TVP) and critical peak pricing (CPP), directing users to Nova Scotia Power's website for detailed tips on shifting energy use.
REMINDER: THIS IS HOW THE PLAN WORKS As a [Critical Peak Pricing pilot](https://www.nspower.ca/time-of-day-rate-plans-residential) participant, you have access to two different rates: critical peak and off-peak. - Critical peak hours are e...
AI summary The text explains Nova Scotia Power's Critical Peak Pricing (CPP) pilot, offering participants two rates: higher during critical peak hours (high demand) and lower during off-peak hours. Critical peak events are determined by the utility based on projected grid demand.
Critical Peak Events: - Are called between November 1st and March 31st with a maximum of 18 total critical peak events. - Are limited to three events per week. - Last for four hours anytime between 6:00 am and 11:00 pm. - Occur on weekdays...
AI summary Nova Scotia Power outlines critical peak events (CPEs) occurring between November 1st and March 31st, with up to 18 events annually, three per week, lasting four hours on weekdays and weekends (excluding holidays). Customers receive advance notice via email/text, and non-peak rates offer savings. The program aims to manage demand through time-varying pricing (TVP) and critical peak pricing (CPP).
SIGN-UP TO RECEIVE YOUR CPP EVENT NOTIFICATIONS VIA TEXT You can sign up for SMS text notifications, or change your text notification preference, at any time by clicking on in the event notification emails. Copyright © 2024 Nova Scotia Pow...
AI summary The text promotes signing up for SMS alerts related to Critical Peak Pricing (CPP) events via a link in notification emails, with a copyright notice from Nova Scotia Power. It includes an image placeholder.
JOIN OUR LIMITED RATE PLAN TODAY One of the many benefits of upgrading your home to smart meters is the ability for us to offer you more choice of rate plans. These rates are designed based on your energy needs and lifestyle. We are lookin...
AI summary Nova Scotia Power invites customers to participate in testing two electricity rate plan options, leveraging smart meters to offer tailored rate plans based on energy needs and lifestyle preferences.
NEW OPTIONAL RATE PLANS Our Time-of-Use and Critical Peak rate plans provide an opportunity for you to shift your energy use from peak hours to off-peak hours. Peak hours are times when demand is elevated, and your rates are higher. Off-pe...
AI summary Nova Scotia Power introduces Time-of-Use and Critical Peak rate plans to encourage customers to shift energy use from peak to off-peak hours, reducing annual costs by aligning consumption with lower-rate periods.
Choice You pick the rate plan that best suits your energy needs and lifestyle.
AI summary Customers are empowered to select a rate plan that aligns with their energy usage patterns and lifestyle preferences, emphasizing personalized energy management options.
Control Change how you use energy throughout the day.
AI summary The text suggests adjusting energy usage patterns throughout the day, potentially related to time-of-use pricing or demand response strategies to optimize energy consumption.
Savings Shift your energy consumption to off-peak to increase your annual savings. These rate plans create an opportunity for us to learn about how changing and shifting energy consumption can help all of us save – for you, on your annual...
AI summary The text promotes shifting energy consumption to off-peak hours to maximize annual savings, highlighting benefits for both customers (reduced costs) and the grid (lower demand). Rate plans are presented as tools to study consumption patterns and optimize savings through time-based pricing strategies.
INTERESTED? Visit us online to determine which plan is right for your home and apply to participate. Space is limited! [APPLY TODAY](http://www.nspower.ca/time-of-day-rate-plans-residential/time-of-day-rate-plans-form-residential) Copyrigh...
AI summary Nova Scotia Power promotes time-of-day rate plans with limited availability, directing residents to apply online. The text includes copyright notices, subscription management links, and placeholders for images and service information.
TIME-OF-DAY RATE PILOT PROGRAM
AI summary The document introduces the Time-of-Day Rate Pilot Program, which involves Time Varying Pricing (TVP) and Critical Peak Pricing (CPP) strategies by Nova Scotia Power Inc. (NSPI) and Nova Scotia Power (NSP).
TERMS & CONDITIONS The NS Power Time-of-Day Rate Plan Pilot is being extended until October 31, 2024, to a limited number of residential and business customers. The primary goal of this pilot is to evaluate power bill savings experienced b...
AI summary The NS Power Time-of-Day Rate Plan Pilot is extended until October 31, 2024, targeting residential and business customers. The pilot aims to assess power bill savings by encouraging energy use during off-peak hours. Details on rates and regulations are available via provided links.
Eliaibility requirements - To be eligible for the pilot, customers must meet the following requirements: 1. Have a smart meter that has been installed and activated for remote billing. - 2. Complete all required fields in the application f...
AI summary Eligibility for the Critical Peak Rate Plan requires smart meters, completed applications, and exclusion of net metering/seasonal customers. Participants receive notifications to manage energy use, with no guaranteed savings. NS Power may adjust or end the program post-pilot, and customers can exit without penalty. Privacy policies govern data collection, and UARP regulations apply.
TIME-OF-DAY RATE PLANS PILOT PROGRAM One of the many benefits of upgrading homes to smart meters is our ability to launch new and innovative solutions that provide customers with more control over their energy use and costs. Our new Time-o...
AI summary Nova Scotia Power (NSP) introduces a Time-of-Day Rate Plans Pilot Program, leveraging smart meters to enable customers to shift energy use from peak (higher-cost) to off-peak (lower-cost) hours, potentially reducing annual energy costs through behavioral changes.
ABOUT THE PILOT PROGRAM Through this pilot program, we are looking to examine how shifts in the time of day that energy is used can benefit both customers and the electrical grid. These plans provide opportunities for customers to save mon...
AI summary The pilot program aims to shift customer energy use from peak to off-peak hours, reducing bills and benefiting the grid. Customers can save by adjusting consumption patterns during high-demand periods.
Pilot Details - Applications to participate in this year of the pilot are open until December 31, 2023. - The pilot will run from November 1, 2023, to October 31, 2024. - Participants will choose the rate plan that best suits their energy...
AI summary The pilot program, open until December 31, 2023, allows participants to choose between rate plans from November 2023 to October 2024. Participation is optional, with customers able to exit and revert to standard rates at any time.
PROGRAM BENEFITS Choice: You pick the rate plan that best suits your energy needs and lifestyle. Control: Change how you use energy throughout the day. Savings: Shift your energy use to off-peak rate times to increase your annual savings.
AI summary The program emphasizes customer choice in selecting rate plans, control over energy usage patterns, and savings through off-peak energy consumption. These benefits aim to empower consumers to manage their energy costs effectively.
CHOOSING YOUR NEW RATE PLAN Each of these new plans offer potential annual cost savings to customers who reduce or shift their energy use to off-peak hours.
AI summary The document introduces new rate plans designed to provide annual cost savings for customers who adjust their energy use to off-peak hours, emphasizing the potential financial benefits of shifting consumption patterns.
CRITICAL PEAK PLAN On winter weekdays, when the electrical grid is at peak capacity, a "Critical Peak event" may be announced where prices are higher to reflect the higher cost of providing energy during those hours. This plan is designed...
AI summary Nova Scotia Power's Critical Peak Plan charges higher rates during winter weekday peak hours to manage grid demand. Customers must have a registered MyAccount to participate, incentivizing energy use shifts outside four-hour Critical Peak events.
Critical Peak Events: - can occur between November 1 st and March 31 st with a maximum of 18 total events. - · are limited to three events per week - last for four hours anytime between 6:00 am and 11:00 pm. (Typically called 7:00 am to 11...
AI summary Critical Peak Events (CPP) occur between November and March, with up to 18 events annually, three per week, lasting four hours daily (6 AM–11 PM). Events are communicated via email/text 48 hours in advance and during peak hours. Off-peak rates are lower, incentivizing reduced usage during events.
TIME-OF-USE PLAN Under this plan there are three different rates, depending on the season, the day, and the time of day, This plan is designed for customers who can reduce or shift their energy use outside the two daily peak periods from M...
AI summary The Time-of-Use Plan introduces three rates based on season, day, and time, targeting customers who can shift energy use outside winter peak periods. Winter weekdays have higher peak rates (Mon-Fri, Nov-Mar), with lower off-peak rates available on weekends/holidays. Non-winter months (Apr-Oct) feature a flat, lower rate than the standard rate.
- How you can save money on your power bill The key to saving money with these new plans is adjusting the times of day that you use your power. The more you can reduce your energy use during peak hours, or shift your energy use to off-peak...
AI summary The text explains that reducing energy use during peak hours or shifting usage to off-peak times can lower power bills under new plans. It notes that failure to adjust usage may result in higher costs. The approach emphasizes behavioral changes to align with time-varying pricing structures.
Washer and dryer Do your laundry (particularly drying clothes) on weekends, or during weekday off-peak hours.
AI summary The text advises customers to perform laundry, especially drying clothes, during weekends or weekday off-peak hours to optimize energy usage and reduce costs. This aligns with time-varying pricing strategies to manage demand and expenses.
Dishwasher Use the timer or "delay start" function to wash dishes at night or early in the morning. Always turn off lights in rooms not being used. Use sleep mode when you can, especially during peak hours. Try using your electric range du...
AI summary The text provides energy efficiency recommendations for household appliance usage, emphasizing off-peak energy consumption through timer functions, lighting habits, and appliance scheduling to reduce peak demand and improve energy management.
Electric Vehicle charger Set your charger to charge during off-peak hours. Unplug appliances and electronics you aren't using, since most still use power when plugged in, even when off.
AI summary The text advises electric vehicle owners to charge during off-peak hours and unplug unused electronics to reduce energy consumption. It includes a visual cue and emphasizes energy efficiency practices.
You'll see the most savings when you shift your biggest energy use appliances to off-peak hours. APPLIANCE USAGE IMPACT Heating and cooling $ $ $ Electric water heater $ $ $ Clothes dryer $ $ $ Dishwasher $ $ Portable heater $ $ Lighting $...
AI summary The text explains that shifting major energy use appliances to off-peak hours can lead to savings. It outlines peak hours during winter and provides details on Time-of-Use and Critical Peak rates, emphasizing the potential for cost reduction through energy use adjustments.
What's the difference between Time-of-Day rates and the Time-Varying Pricing Rate Pilot? Our existing Time-of-Day (TOD) rate works for customers who install an Electric Thermal Storage (ETS) unit in their homes. TOD rates work by billing a...
AI summary Time-of-Day (TOD) rates require Electric Thermal Storage (ETS) units and bill based on power cost variations, while the Time-Varying Pricing Rate Pilot offers flexible plans without ETS, allowing customers to save by shifting energy use to off-peak hours between November and March.
NEED SOME ADDITIONAL HELP? If you still have questions about the Time-of-Day Rate Pilot, please contact Customer Care at 1-800-428-6774 REPORT A POWER OUTAGE QUICK LINKS
AI summary The document provides contact information for Customer Care regarding the Time-of-Day Rate Pilot and includes a quick link for reporting power outages. It serves as an informational resource for stakeholders seeking assistance with rate-related inquiries or outage reporting.
Response IR-2: From To Days Read from Read To Usage Effective Date Rate Days Usage Charge 14-Nov-25 29-Jan-26 76 37,382.86 38,723.70 1,341 18-Feb-25 0.15852 16 282 $ 44.7 1-Dec-25 0.18561 30 529 $ 98.1 1-Jan-26 0.18187 30 529 $ 96.2 76 (a)...
AI summary The document provides a table showing electricity usage and rates over specific periods, including a Critical Peak Pricing (CPP) non-critical peak hours rate of $0.15852 effective from February 18, 2025, to December 1, 2025.
Important Update: Critical Peak Pricing Pilot Update As a current participant in the Critical Peak Pricing Rate Pilot , you are receiving this message to inform you that the rate pilot has been temporarily paused. Effective December 1st ,...
AI summary The Critical Peak Pricing Rate Pilot by Nova Scotia Power Inc. (NSPI) has been temporarily paused, with participants switching to the Standard Residential Service Rate effective December 1st. Enrollment in the pilot remains active, and participants will retain eligibility upon resumption. Resources for managing electricity use are available at nspower.ca/save.
What does this mean? While you remain enrolled in the Critical Peak Pricing Rate Pilot, your power rate will temporarily reflect the Standard Residential Service Rate, which will be applied as a single, flat energy rate, 24/7 – with no Cri...
AI summary Participants in the Critical Peak Pricing Rate Pilot will temporarily have their rates changed to a flat Standard Residential Service Rate until functionality is restored. Once operational, they will be notified 15 days in advance and revert to the pilot rate automatically.
Stay Informed When the Critical Peak Pricing Rate Pilot is restored, we will notify you in advance so you can be prepared for the return of Critical Peak events and off-peak rates. Thank you for your continued participation and interest in...
AI summary The restoration of the Critical Peak Pricing Rate Pilot will be communicated to customers in advance, ensuring they are prepared for the return of Critical Peak events and off-peak rates. The text emphasizes notification and customer participation in the rate pilot.