Topic:"Regulatory Approval Processes" in M12749

as been granted on subject account# The first attachment is a copy of the account ledger for the subject account. The second attachment is a copy of the meter reads obtained for the subject account. We are continuing to work on restoring a...

AI summary NS Power explains delays in meter readings and billing due to a cyber incident, extending a customer's bill cycle to 76 days. The TVP CPP Pilot Plan was temporarily suspended, leading to three rates on the bill. An NSEB approval for the suspension is attached, with service restoration ongoing.

N.S.Power. Please comment on the Customer's following Points (including the highlighted statements) as well as the attached email re the TVP program. The attached Meter read record does not indicate any estimated meter readings. Please con...

AI summary N.S.Power is instructed to test a meter for accuracy per NSEB regulations. NSP confirms compliance with the Board's October 28, 2025 decision on Time-Varying Pricing (TVP) tariffs, stating TVP participants must pay standard rates during system outages due to the Public Utilities Act's requirement for equal pricing.

be advised that the TVP Tariffs will resume and the program will continue. Based on the above, the Board makes the following findings and directs NS Power to amend the respective Tariffs, as follows: - With respect to the TVP TOU and CPP T...

AI summary The Board directs NSP to amend TVP Tariffs, aligning off-peak/on-peak rates with standard offer rates until system functionality is restored, effective November 1, 2025. NSP must notify customers upon system restoration to reinstate TVP rates.

Multi-Unit Residential Building (MURB) TOU The Board is satisfied that there are no changes required to this Tariff since NS Power was able to implement manual processes to continue the program for that sector. The Board will issue its Ord...

AI summary The Board approves continuation of the MURB TOU program via manual processes by NS Power, pending compliance filing for 2025/26 TVP tariffs. NS Power expects systems for its Year Four Evaluation Report (covering TVP season ending March 31, 2025) to be ready by year-end, with an update by December 31, 2025.

e Regulations that govern N.S. Power's operations, as approved by the N.S.U.A.R.B., stipulates that if a customer disputes the amount of electricity consumed from the meter, the following shall occur: - a) Initiate a check on the meter rea...

AI summary Regulations outline N.S. Power's process for resolving customer disputes over meter readings, including initial checks, 'As found Meter Tests,' and potential independent testing by Measurement Canada. The DRO's review and N.S.U.A.R.B. requirements are emphasized, with steps (a)-(c) completed and regulatory compliance highlighted.

3. Participation in the Critical Peak Pricing (CPP) Tariff Program - November 30, 2023 Ms. Cameron applied for and was accepted in NS Power's Domestic CPP Tariff program. This is referenced on page 1 of 2 in Confidential Attachment 4 . - O...

AI summary NS Power's CPP Tariff program was temporarily paused in 2025 due to a cyber incident, leading to a regulatory directive to revert participants to standard rates. Ms. Cameron disputed the rate increase, arguing she did not consent to higher charges. The NSEB and Board approved adjustments, allowing immediate CPP resumption post-system recovery with a 15-day grace period.

Summary NS Power agrees with the DRO's decision that Ms. Cameron has been appropriately billed for her energy consumption. 1 The TVP initial pilot project application filed in 2020 was approved by the NSEB on June 22, 2021 in M09777 2021 N...

AI summary NS Power agrees with the DRO's decision regarding Ms. Cameron's billing. The TVP pilot project was approved by the NSEB in 2021 and extended in 2024. The CPP Tariff includes provisions for limiting customer enrollment. Confidential attachments are omitted from the appeal.

M12499 – Nova Scotia Power Inc. – Application for Approval of 2025/26 Time Varying Pricing Tariffs Nova Scotia Power Inc. applied on October 1, 2025, to extend the Time Varying Pricing (TVP) Tariffs, effective November 1, 2025. The Board p...

AI summary Nova Scotia Power Inc. (NSP) applied to extend 2025/26 Time Varying Pricing (TVP) tariffs, delayed by a cybersecurity incident impacting data extraction and billing systems. NSP proposed maintaining TVP with suspended on-peak billing (Option A) or pausing the program (Option B). Option B risks program viability and customer disruption, per NSP.

Cameron DRO Appeal Attachment 6 Page 3 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) - 3 - and there is no basis to question, that NSP provides substantially similar electrical service whatever the domestic customer's income. [25] Secti...

AI summary The document discusses Nova Scotia Power's (NSP) argument that equal rates under section 67(1) must apply to all customers receiving similar service, regardless of income. It critiques the TVP program's potential revenue loss ($500k) and subsidization of participants by non-participants. Unlike a prior pilot (M12171) with minimal revenue impact, this case involves significant losses. The Board's previous approval of a low-revenue pilot is contrasted with the current matter's distinct circumstances.

Multi-Unit Residential Building (MURB) TOU The Board is satisfied that there are no changes required to this Tariff since NS Power was able to implement manual processes to continue the program for that sector. The Board will issue its Ord...

AI summary The NSEB approves the MURB TOU tariff without changes due to NS Power's manual processes. The Board will approve the 2025/26 TVP Tariffs upon compliance filing. NS Power will update the Board on its Year Four Evaluation Report by December 31, 2025.

https://www.nspower.ca/your-home/residential-rates/critical-peak Base Charge on Your Bill �Fixed Charge) Energy Charge �Variable Charge) All Nova Scotia Power rates for customers are subject to detailed review by stakeholders and the . Fol...

AI summary Nova Scotia Power (NSP) explains that customer rates require approval from the Nova Scotia Energy Board after stakeholder review. Rates include fixed base charges and variable energy charges. Critical Peak events, occurring during specific hours and seasons, aim to manage demand through time-varying pricing structures.

ly stating that it is “not currently intending to pursue recovery of any lost revenue” [Emphasis added], but should that change it Document: 325286 -4- noted that any future application for recovery of the lost funds would be subject to st...

AI summary The Board rejects NS Power's assertion that TVP participants must leave the program if tariffs align with standard rates during system outages. It argues participants can remain in TVP without penalty, as identical rates provide no incentive to revert to standard tariffs. System functionality is expected to resume by 2026, avoiding the need for re-enrollment.

rates. • The Board directs that the same amendments be made to these CPP Tariffs as were made to the Domestic CPP Tariff, mutatis mutandis. Multi-Unit Residential Building (MURB) TOU The Board is satisfied that there are no changes require...

AI summary The Nova Scotia Energy Board (NSEB) approves tariff amendments for CPP Tariffs, confirms no changes to MURB TOU due to NS Power's manual processes, and awaits compliance filings for 2025/26 TVP Tariffs. NS Power will update the Board by December 31, 2025, on its evaluation report. A cyber incident led to billing customers at standard rates instead of TVP rates until system recovery.

D.R.O.) Telephone (902) 428-6202, Toll-free 1-877-428-6202, Fax (902) 835-7744 [email protected] Christine Cameron Per the immediately following , this matter appears to be resolved. Do you Agree ? If so, I will close my file...

AI summary The DRO seeks confirmation to close a resolved matter, referencing a Board order (M12499) on TVP pricing suspension. NSP explains estimated billing due to a cyber incident, noting meter reconnection efforts and ongoing service restoration. The customer disputes a multi-month bill, while NSP attributes delays to system recovery.

2 Please note, the phrase "your rate will always be lower," as provided in the CPP welcome email, 3 (Attachment 4) was intended to convey that off-peak rates under the CPP Tariff are lower than standard rates in all non-critical peak hours...

AI summary The document clarifies that the Critical Peak Pricing (CPP) program's promotional language, stating 'your rate will always be lower,' refers to lower off-peak rates compared to standard rates during non-critical peak hours. The program remains subject to modification, suspension, or discontinuation. The Board's Decision dated June 22, 2021, approved the Terms of Consensus, including the CPP and Time of Use (TOU) tariffs.

NON-CONFIDENTIAL 1 2 tariffs as a pilot program ("TOU Tariff Pilot" and "CPP Tariff Pilot", respectively). 22 23 24 25 26 27 28 29 (a) After October 31, 2023, the tariffs offered in the TOU Tariff Pilot, the CPP Tariff Pilot, or the CPP Ad...

AI summary The document discusses the continuation and modification of Time-Varying Pricing (TVP) pilot programs, including the TOU and CPP tariffs, with specific reference to their availability after October 31, 2023, and the temporary pause of the TVP Pilot due to the April 2025 cyber incident, as directed by Board Order M12499.

To Nova Scotia Energy Board Response to NS Power submission of June 16, 2026 to NS Energy Board M12749 - NSPI DRO Appeal - Billing Issues - Christine Cameron After reading through the response from NS Power (June 16, 2026), I have requeste...

AI summary The response to NS Power's submission discusses concerns about transparency and communication with customers regarding billing issues and rate changes. The individual highlights a lack of clarity in how information was shared, particularly in 2023, and expresses frustration with the volume of documents provided, which they feel do not adequately address their concerns.

worded appropriately. Regarding the change of rate for December 1, 2025, again I reiterate that this is only a guess and should at best be considered when an actual reading of a meter can be done. The lack of meter reading should have been...

AI summary Customer criticizes NS Power for rate estimation inaccuracies, lack of meter readings, and delayed tree maintenance near power lines. Highlights poor customer service, regulatory oversight gaps, and impacts of deferred maintenance on rural power reliability.