Topic:"Stakeholder Engagement" in M12749

Christine In response to your following email, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power or the Nova Scot...

AI summary Christine explains her role as a Dispute Resolution Officer (DRO) appointed by Nova Scotia Power (NSP) to resolve customer disputes over NSP's application of Board regulations. She clarifies her decisions are binding on NSP but not customers, who may appeal within 12 days. The text also notes billing discrepancies from estimated meter readings, which are reconciled with actual readings.

ry of the lost funds would be subject to stakeholder participation and Board approval. The Board considers that such an eventuality can be avoided, while maintaining the continuity of the TVP program. Further, the Board does not accept NS...

AI summary The Board rejects NS Power's claim that TVP participants must exit the program if standard offer rates are used during system outages. It argues participants can remain enrolled without financial incentive to switch, as rates would be equivalent, and system functionality is expected to resume by 2026.

3. Participation in the Critical Peak Pricing (CPP) Tariff Program - November 30, 2023 Ms. Cameron applied for and was accepted in NS Power's Domestic CPP Tariff program. This is referenced on page 1 of 2 in Confidential Attachment 4 . - O...

AI summary NS Power's CPP Tariff program was temporarily paused in 2025 due to a cyber incident, leading to a regulatory directive to revert participants to standard rates. Ms. Cameron disputed the rate increase, arguing she did not consent to higher charges. The NSEB and Board approved adjustments, allowing immediate CPP resumption post-system recovery with a 15-day grace period.

Cameron DRO Appeal Attachment 6 Page 4 of 6 REDACTED (CONFIDENTIAL INFORMATION REMOVED) - 4 - noted that any future application for recovery of the lost funds would be subject to stakeholder participation and Board approval. The Board cons...

AI summary The Board rejects NS Power's assertion that TVP participants must leave the program if standard offer rates are applied during system outages. It argues participants can remain enrolled without financial incentive to switch, as rates would be equivalent. The Board emphasizes maintaining TVP continuity and requires stakeholder input for future fund recovery applications.

ly stating that it is “not currently intending to pursue recovery of any lost revenue” [Emphasis added], but should that change it Document: 325286 -4- noted that any future application for recovery of the lost funds would be subject to st...

AI summary The Board rejects NS Power's assertion that TVP participants must leave the program if tariffs align with standard rates during system outages. It argues participants can remain in TVP without penalty, as identical rates provide no incentive to revert to standard tariffs. System functionality is expected to resume by 2026, avoiding the need for re-enrollment.