Jillian Coxhead appeals NS Power DRO decision to NSEB, citing estimated billing errors, wildfire evacuation charges, and analog meter dispute

M12804 · NSPI DRO Appeal - Billing Issues - Jillian Coxhead

AI summary

Appellant Jillian Coxhead filed a Notice of Appeal (Reference No. 260413001, submitted April 13, 2026) against a March 3, 2026 Nova Scotia Power Inc Dispute Resolution Officer decision, alleging systemic Billing Procedures failures including approximately six years of estimated meter reads on an analog meter.
The bill attached to the filing (Exhibit S-1) shows 23,314 kWh consumed over 80 days (Dec 12, 2025 – Mar 2, 2026) at a calculated rate of 291.4 kWh/day, with a total account balance of $5,812.95 and a current equal billing amount of $550/month — figures the appellant contends are mathematically impossible given her limited electrical load (wood heat, energy-efficient appliances, 100-amp panel).
The appellant alleges she was billed for consumption during an August–September wildfire evacuation period when her panel and power were physically disconnected, raising Complaint Resolution and Affordability concerns for a low-income customer.
A meter accuracy dispute is also present: the appellant holds an analog meter and refuses to surrender it for testing because NSPI has stated it would not be returned, and she previously experienced problems with a smart meter — creating a procedural impasse that has prevented independent verification of consumption data.
The appellant seeks a reduction in equal billing from $550/month to $350–$400/month, accurate meter readings going forward, and correction of what she describes as mathematical errors in the billing period calculations (referencing a claimed 460-day billing cycle within a 365-day year).

Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →

What was filed

Documents filed on this day

S-1 Notice of Appeal (redacted) exhibits