AI-generated summary
· Application · 06/26/2026
NSEB Board Staff issued parallel Information Requests to Nova Scotia Power and customer Brad Neville in DRO appeal over disputed billing, meter accuracy, and Equal Billing balance
AI summary
- Board Staff issued three IRs to Nova Scotia Power Inc (Doc. 331221, due July 20, 2026) seeking detailed meter history for meter #2073658, installation and testing records for its replacement meter #2568741, and an explanation of how consumption was estimated during three billing cycles in July and September 2025 and January 2026 — periods linked to a cyber incident.
- IR-2 to NS Power probes whether actual usage data withheld during the cyber incident is now recoverable, and asks whether the October 29, 2025 meter read was conducted in person or wirelessly, given that billing reverted to estimated reads shortly after.
- IR-3 to NS Power examines the customer's Billing Procedures under the Equal Billing plan, which stood at $224/month in 2024 and rose to $234/month, while the account balance reached approximately $4,500 by May 2026; the Board asks whether the Equal Billing amount will be recalculated in July 2026.
- Board Staff also issued two IRs to appellant Brad Neville (Doc. 331216), asking him to confirm whether he wishes to proceed with an independent Complaint Resolution meter test through Measurement Canada — which carries a $46 fee if the meter is found accurate — and requesting details about his heat pump installation, prior heating system, and whether his smart thermostat monitors all major on-premise electrical devices.
- Both sets of IRs were issued June 26, 2026 under Matter M12857, an appeal of a Dispute Resolution Officer decision under the Public Utilities Act Nova Scotia.
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What was filed
Documents filed on this day
- 102526 NSEB (NSPI) IR-1 to IR-3 - Redacted
- 102527 NSEB (NEVILLE) IR-1 to IR-2 - Redacted