AI-generated summary
· Application · 07/22/2026
NSEB Board Staff issue four information requests to NS Power and one to customer Genadi Shpoker in DRO appeal over disputed billing at 590 Portland Street (European New Market)
AI summary
- Board Staff issued IR-1 through IR-4 to Nova Scotia Power Inc on July 22, 2026, with responses due August 13, 2026, probing meter identity and installation history, estimation methodology for unread months (May 2025–February 2026), automatic payment history, and available payment arrangements on an outstanding balance exceeding $22,000 (IR-1 through IR-4).
- IR-1 asks NS Power to confirm the account start date of January 9, 2024, identify meter #2209653, provide its installation and recertification dates, and explain whether a meter test was ever discussed with appellant Mr. Genadi Shpoker during any stage of the dispute.
- IR-2 challenges NS Power's estimation practice of using only a single prior-year data point for each estimated bill, questions why a January 22, 2026 customer-provided read was excluded from the February 2026 bill, and seeks an explanation of a $3,309.97 adjustment in the October 2025 bill along with recent bills and full payment history.
- A separate IR-1 was issued to Genadi Shpoker asking whether NS Power ever raised the meter test option during the dispute and whether the customer now wishes to invoke the Billing Procedures meter test process under NS Power's Regulations, including an independent Industry Canada test if warranted.
- The proceeding arises under the Public Utilities Act Nova Scotia as an appeal of a Dispute Resolution Officer decision, with Appeal Processes and Complaint Resolution both engaged.
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What was filed
Documents filed on this day
- 102890 NSEB (NSPI) IR-1 to IR-4
- 102891 NSEB (EUROPEAN MARKET) IR-1