Nova Scotia Power filed responses to four NSEB information requests in the European New Market DRO billing appeal (M12826), addressing meter history, estimation methodology, and payment arrangements on an outstanding balance of $27,787.89.

M12826 · NSPI DRO Appeal - Billing Issues - European New Market - Portland Street

AI summary

NSPI confirmed that Advanced Metering Infrastructure meter #2209653 (a standard AMI meter) was installed July 23, 2020, is scheduled for recertification December 27, 2029, and that no meter test was pursued because a January 2026 customer-supplied photograph confirmed bills accurately reflected recorded consumption (IR-1).
NSPI explained that the commercial monthly billing cycle uses a different estimation routine than bi-monthly accounts: when a true read is unavailable, Cis estimates consumption using the corresponding prior-year period read, without seasonal codes; any shortfall was reconciled on the March 2026 actual-read bill (IR-2).
The $3,309.97 adjustment on the October 2025 bill comprised a $3,286.97 returned payment and a $23.00 NSF fee related to a payment received August 27, 2025; confidential attachments containing bill copies and full payment history were filed separately (IR-2).
The Billing Procedures automatic payment arrangement was customer-initiated via the MyAccount/Kubra portal on March 26, 2024 and cancelled by the customer on August 26, 2025 (IR-3).
With the outstanding balance now at $27,787.89, NSPI offered two Complaint Resolution payment arrangement options: six equal monthly payments of $4,631.31 with no upfront payment, or a 50% upfront payment of $13,893.94 followed by twelve monthly payments of $1,157.82 (IR-4).

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What was filed

Documents filed on this day

M-7 NSPI (NSEB) RIR-1 to RIR-4 (redacted) exhibits