AI-generated summary
· Application · 08/19/2026
Customer Jillian Coxhead appeals to NSEB disputing Nova Scotia Power's meter reading accuracy and estimated billing practices
AI summary
- Appellant Jillian Coxhead filed correspondence (Exhibit S-7) dated August 19, 2026, contesting Nova Scotia Power Inc claims that her meter was read on August 13, 2026, asserting camera footage proves no meter reader attended her property.
- Coxhead disputes the validity of the bill issued August 17, 2026, covering service from June 12 to August 13, 2026, which shows a total account balance of $7,624.53 including a prior balance of $7,071.21.
- The bill reflects an Equal Bill arrangement with $3,400.00 due September 8, 2026, and records usage of 2,545 kWh across two meters during the billing period.
- The appellant asserts she was advised by legal counsel that payment of an estimated bill is not legally required, and references her meter being switched to a digital unit with associated promises of accurate, timely reads.
- The matter raises questions under Billing Procedures and Complaint Resolution regarding NSPI's meter reading obligations and the accuracy of customer billing records.
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What was filed
Documents filed on this day
- S-7 Appellant Correspondence to NSPI (redacted)