NSPI DRO Appeal - Billing Issues - Anne-Louise Dauphinee

What's happened

Filing Timeline

• 07 Aug
  Document

  Nova Scotia Power resolves DRO billing appeal with $10,897.39 credit to Anne-Louise Dauphinee following overbilling investigation
• 30 Jul
  Document

  NS Power confirms meter account reversal caused four-year billing error in duplex DRO appeal, proposes investigation update in lieu of standard reply
• 24 Jul
  Document

  NSEB approves Nova Scotia Power's second extension request to reply in Dauphinee DRO billing appeal
• 23 Jul
  Document

  Nova Scotia Power requests second deadline extension in DRO appeal billing dispute pending meter inspection
• 16 Jul
  Document

  Nova Scotia Power requested a one-week extension to respond to a DRO billing appeal filed by Anne-Louise Dauphinee, pending an in-person meter inspection at her duplex.
• 03 Jul
  Correspondence

  NSEB formally acknowledges Anne-Louise Dauphinee's appeal of an NS Power Dispute Resolution Officer decision and sets a July 17, 2026 deadline for NS Power's response.
• 02 Jul
  Document

  Anne-Louise Dauphinee filed a NSEB appeal of a DRO decision that found NS Power's billing appropriate, arguing the DRO mischaracterized her meter-assignment dispute as a consumption dispute and failed to confirm which physical meter is actually serving her unit.
• 02 Jul
  Document

  Appellant's meter discrepancy analysis and photograph now available, quantifying a 53,806 kWh lifetime consumption gap and documenting a breaker-off test that supports a meter-panel mismatch claim in Dauphinee's NSPI DRO appeal.
• 30 Jun
  Document

  Customer appeals DRO ruling upholding Nova Scotia Power billing in consumption dispute over meter accuracy at residential property

The filings themselves

Documents

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