NSPI DRO Appeal - Billing Issues - Leslie Axford
What's happened
Filing Timeline
-
08 Sep
DocumentNova Scotia Power responded to appellant Leslie Axford's questions regarding a proposed 24-month Budget Settlement Plan in DRO appeal M12544
-
01 Sep
DocumentAppellant Leslie Axford raises payment plan clarification questions in NSPI DRO billing appeal before NSEB
-
19 Aug
DocumentNova Scotia Power files revised Budget Settlement Plan for Axford DRO appeal after cyber incident disrupted AMI meter data, significantly reducing proposed monthly payment
-
12 Aug
DocumentNSEB directs Nova Scotia Power to clarify billing calculation discrepancies in Leslie Axford DRO appeal
-
05 Aug
DecisionNSEB interim decision in M12544 upholds NS Power's billing calculations but faults customer service and estimation methods, directing full disclosure of a proposed 24-month payment plan
-
16 Jul
RIRNS Power responds to NSEB IR-8 in Axford DRO appeal, disclosing estimated December 2025 bill stemmed from cyber incident and offering a 24-month Equal Monthly Billing Plan on a $1,764.74 outstanding balance
-
02 Jul
DocumentNSEB Board Staff issued a 3rd round Information Request to Nova Scotia Power seeking details on estimated billing, outstanding account balance, and payment plan arrangements in the Leslie Axford DRO appeal (M12544).
-
21 Apr
RIR—
-
07 Apr
Document—
-
08 Jan
Document—
-
07 Jan
Document—
-
05 Jan
RIR—
-
22 Dec
Document—
-
16 Dec
Document—
-
08 Dec
Document—
-
21 Nov
Document—
-
18 Nov
Document—
-
03 Nov
Correspondence—
-
31 Oct
Document—
The filings themselves
Documents
Key documents
1 file
- 103083 Board's Interim Decision Letter - Redacted
Exhibits
15 files
- A-1 NSPI DRO Appeal Redacted
- A-2 Appellant's Billing Evidence - Redacted
- A-3 Appellan't Email Correspondence with NSPI - Redacted
- A-4 Appellant's Regulations Reference
- A-5 DRO Decision - Redacted
- A-6 NSPI Response - Redacted
- A-7 Appellant's Additional Evidence - Redacted
- A-8 NSPI Meter Test Results - Redacted
- A-9 NSPI (NSEB) RIR-1 to RIR-3 - Redacted
- A-10 NSPI (NSEB) Second Set RIR-4 to RIR-7
- A-11 NSPI (NSEB) Third Set RIR-8 (redacted)
- A-12 NSPI Compliance Filing
- A-13 NSPI Response to Requested Information
- A-14 Meter Usage and Readings d. January 1, 2024 to April 24, 2025
- A-15 Meter Usage and Readings d. December 16, 2025 to August 16, 2026
Other documents
11 files
- 99871 Board Formal Acknowledgment Letter - Redacted
- 100057 Appellant's Response to NSPI - Redacted
- 100235 NSEB (NSPI) IR-1 to IR-3
- 100510 NSPI's Response to Appellants Comments (redacted)
- 100520 Appellants Response to NSPI's Reply d. January 6, 2026 (redacted)
- 101483 NSEB (NSPI) Second Set IR-4 to IR-7
- 102593 NESB (NSPI) Third Set IR-8
- 103083 Board's Interim Decision Letter - Redacted
- 103263 Board Letter re Directives Outlines in Interim Decision
- 103462 Appellant Question re Payment Plan (redacted)
- 103463 NSPI Response to Appellant re Payment Plan (redacted)
What's discussed — click to drill in
Topics
Billing Procedures
52 passages across 19 documents
Rates And Money
44 passages across 13 documents
Customer Service
20 passages across 12 documents
Regulatory Approval Processes
14 passages across 11 documents
Rate Design
12 passages across 11 documents
Regulatory Oversight
11 passages across 4 documents
Harmonized Sales Tax
9 passages across 4 documents
Cybersecurity
6 passages across 4 documents
Energy Efficiency
6 passages across 4 documents
Grid Modernization
6 passages across 5 documents
Energy Efficiency Budgets
5 passages across 4 documents
Public Utilities Act Nova Scotia
4 passages across 4 documents
Affordability
3 passages across 3 documents
Complaint Resolution
3 passages across 3 documents
Information Disclosure
3 passages across 2 documents
Rate Smoothing Adjustment
3 passages across 3 documents
Revenue Requirement
3 passages across 3 documents
Appeal Processes
2 passages across 2 documents
Energy Efficiency Financing
2 passages across 2 documents
Fuel Cost Adjustment
2 passages across 2 documents
Budgets And Targets
1 passages across 1 documents
Compliance Legislation
1 passages across 1 documents
Cost To Customer
1 passages across 1 documents
Demand Side Management
1 passages across 1 documents
Disconnection Procedures
1 passages across 1 documents
Energy Efficiency Resource Assessment Model
1 passages across 1 documents
Rate Rider
1 passages across 1 documents