HomeMattersM12972
M12972 Open Electricity

NSPI Complaint - Billing Issues - David Nickerson

Filed 07/16/2026 34 documents

What's happened

Filing Timeline

  • 24 Aug
    Document
    Appellant David Nickerson confirms intention to proceed with M12972 billing complaint following Board's confidentiality exception
  • 24 Aug
    Document
    NSEB grants confidentiality exception for personal identifiers in David Nickerson billing complaint M12972
  • 20 Aug
    Document
    Complainant David Nickerson seeks Board confirmation that confidentiality ruling protecting his address remains in force and requests clarification on appeal deadline in billing complaint matter M12972
  • 19 Aug
    Document
    Complainant David Nickerson clarifies conditional withdrawal position in NSPI billing complaint, pending Board response on address disclosure authority
  • 18 Aug
    Correspondence
    Complainant David Nickerson presses NSEB to reconcile address-disclosure practice with its own Rule 12 confidentiality ruling in Matter M12972
  • 17 Aug
    Document
    Complainant David Nickerson challenges NSEB's authority to publicly disclose his home address, prompting Board to cite open court principle as sole legal basis
  • 13 Aug
    Document
    NSEB Chief Clerk advises complainant David Nickerson on public record implications of withdrawing billing complaint in M12972
  • 10 Aug
    Correspondence
    NSEB acknowledges David Nickerson's billing complaint and directs Nova Scotia Power to respond by August 19, 2026
  • 07 Aug
    Document
    NSEB issues letter to complainant David Nickerson explaining redaction of personal identifiers in M12972 billing complaint proceeding
  • 06 Aug
    Document
    Complainant David Nickerson seeks categorical written confirmation from NSEB that confidential personal identifiers in M12972 will not be accessible to the general public in unredacted form
  • 31 Jul
    Document
    Complainant David Nickerson confirms he will proceed with billing dispute despite disagreeing with NSEB's confidentiality ruling on his full name
  • 23 Jul
    Document
  • 22 Jul
    Document
  • 21 Jul
    Decision
  • 14 Jul
    Document
    A residential customer filed a confidential complaint against Nova Scotia Power Inc. alleging billing issues and related customer service and privacy concerns in Matter M12972.
  • 13 Jul
    Document

The filings themselves

Documents

Key documents 1 file
  • 102858 Board Decision re Request for Confidentially (redacted) PDF · 07/21/2026
Exhibits 10 files
  • N-1 Statement of Complaint - Redacted PDF · 07/13/2026
  • N-2 Exhibit A - Excel Billing Records - NS Power Bills Financial Reconciliation - Redacted ⬇ XLSX · 07/13/2026
  • N-3 Exhibit B - Explanation of Excel Sheets Billing Calculations PDF · 07/13/2026
  • N-4 Exhibit C - JPEG Screenshots of NS Power Bills - Redacted PDF · 07/13/2026
  • N-5 Exhibit D - Full Chronology of Communications (NSP Customer Care and DRO Correspondence) PDF · 07/13/2026
  • N-6 Exhibit E - Canadian Centre for Cyber Security Email Best Practices (ITSM.60.002, August 2025) PDF · 07/13/2026
  • N-7 Exhibit F - NS Power Email Address Change Correspondence PDF · 07/13/2026
  • N-8 Exhibit G - NS Power Compliance Letter to OPC PDF · 07/13/2026
  • N-9 NSPI Response to Complaint (redacted) PDF · 09/08/2026
  • N-10 Complainant Rule 12 Request for Confidentiality (confidential) PDF · 07/14/2026
Other documents 23 files
  • 102858 Board Decision re Request for Confidentially (redacted) PDF · 07/21/2026
  • 103079 Cover Letter - Redacted PDF · 07/13/2026
  • 103081 Appellant Request for Confidentiality - redacted PDF · 07/13/2026
  • 103091 Appellant Response to Decision - Redacted PDF · 07/31/2026
  • 103123 Board's Letter to Appellant - Redacted PDF · 08/07/2026
  • 103152 Board Acknowledgment Letter (redacted) PDF · 08/05/2026
  • 103203 Board Letter re Public Record (redacted) PDF · 08/13/2026
  • 103244 Appellants Extension Request re Rule 12 Request for Confidentiality (redacted) PDF · 07/22/2026
  • 103245 Board Extension Request Approval re Rule 12 Request for Confidentiality (redacted) PDF · 07/23/2026
  • 103249 Appellant Correspondence - Clarification re Board Letter d. August 5, 2026 (redacted) PDF · 08/06/2026
  • 103250 Board's Reply to Appellant - Clarification re Board Letter d. August 5, 2026 (redacted) PDF · 08/06/2026
  • 103251 Appellants' Response to Board - Clarification re Board Letter d. August 5, 2026 (redacted) PDF · 08/06/2026
  • 103253 Appellant Response to Board re Public Record Letter d. August 13, 2026 (redacted) PDF · 08/17/2026
  • 103254 Board Reply to Appellant re Public Record Letter d. August 13, 2026 (redacted) PDF · 08/17/2026
  • 103255 Appellant Follow Up to Board re Public Record Letter d. August 13, 2026 (redacted) PDF · 08/18/2026
  • 103256 Board Acknowledgment to Appellants Follow Up re Public Record Letter d. August 13, 2026 (redacted) PDF · 08/18/2026
  • 103257 Appellant Correspondence re 15-Day Deadline and Outstanding Questions (redacted) PDF · 08/18/2026
  • 103258 Board Response to Appellant re 15-Day Deadline and Outstanding Questions (redacted) PDF · 08/18/2026
  • 103259 Appellant Clarification re His Final Decision (redacted) PDF · 08/19/2026
  • 103264 Appellant Follow Up to Board (redacted) PDF · 08/20/2026
  • 103293 Board Letter re Public Access and Confidentiality (redacted) PDF · 08/24/2026
  • 103326 Appellants Confirmation to Proceed with Appeal (redacted) PDF · 08/24/2026
  • 103428 Complainant Request for Written Confirmation PDF · 08/07/2026

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