NSPI Complaint - Billing Issues - David Nickerson
What's happened
Filing Timeline
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24 Aug
DocumentAppellant David Nickerson confirms intention to proceed with M12972 billing complaint following Board's confidentiality exception
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24 Aug
DocumentNSEB grants confidentiality exception for personal identifiers in David Nickerson billing complaint M12972
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20 Aug
DocumentComplainant David Nickerson seeks Board confirmation that confidentiality ruling protecting his address remains in force and requests clarification on appeal deadline in billing complaint matter M12972
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19 Aug
DocumentComplainant David Nickerson clarifies conditional withdrawal position in NSPI billing complaint, pending Board response on address disclosure authority
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18 Aug
CorrespondenceComplainant David Nickerson presses NSEB to reconcile address-disclosure practice with its own Rule 12 confidentiality ruling in Matter M12972
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17 Aug
DocumentComplainant David Nickerson challenges NSEB's authority to publicly disclose his home address, prompting Board to cite open court principle as sole legal basis
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13 Aug
DocumentNSEB Chief Clerk advises complainant David Nickerson on public record implications of withdrawing billing complaint in M12972
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10 Aug
CorrespondenceNSEB acknowledges David Nickerson's billing complaint and directs Nova Scotia Power to respond by August 19, 2026
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07 Aug
DocumentNSEB issues letter to complainant David Nickerson explaining redaction of personal identifiers in M12972 billing complaint proceeding
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06 Aug
DocumentComplainant David Nickerson seeks categorical written confirmation from NSEB that confidential personal identifiers in M12972 will not be accessible to the general public in unredacted form
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31 Jul
DocumentComplainant David Nickerson confirms he will proceed with billing dispute despite disagreeing with NSEB's confidentiality ruling on his full name
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23 Jul
Document—
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22 Jul
Document—
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21 Jul
Decision—
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14 Jul
DocumentA residential customer filed a confidential complaint against Nova Scotia Power Inc. alleging billing issues and related customer service and privacy concerns in Matter M12972.
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13 Jul
Document—
The filings themselves
Documents
Key documents
1 file
- 102858 Board Decision re Request for Confidentially (redacted)
Exhibits
10 files
- N-1 Statement of Complaint - Redacted
- N-2 Exhibit A - Excel Billing Records - NS Power Bills Financial Reconciliation - Redacted
- N-3 Exhibit B - Explanation of Excel Sheets Billing Calculations
- N-4 Exhibit C - JPEG Screenshots of NS Power Bills - Redacted
- N-5 Exhibit D - Full Chronology of Communications (NSP Customer Care and DRO Correspondence)
- N-6 Exhibit E - Canadian Centre for Cyber Security Email Best Practices (ITSM.60.002, August 2025)
- N-7 Exhibit F - NS Power Email Address Change Correspondence
- N-8 Exhibit G - NS Power Compliance Letter to OPC
- N-9 NSPI Response to Complaint (redacted)
- N-10 Complainant Rule 12 Request for Confidentiality (confidential)
Other documents
23 files
- 102858 Board Decision re Request for Confidentially (redacted)
- 103079 Cover Letter - Redacted
- 103081 Appellant Request for Confidentiality - redacted
- 103091 Appellant Response to Decision - Redacted
- 103123 Board's Letter to Appellant - Redacted
- 103152 Board Acknowledgment Letter (redacted)
- 103203 Board Letter re Public Record (redacted)
- 103244 Appellants Extension Request re Rule 12 Request for Confidentiality (redacted)
- 103245 Board Extension Request Approval re Rule 12 Request for Confidentiality (redacted)
- 103249 Appellant Correspondence - Clarification re Board Letter d. August 5, 2026 (redacted)
- 103250 Board's Reply to Appellant - Clarification re Board Letter d. August 5, 2026 (redacted)
- 103251 Appellants' Response to Board - Clarification re Board Letter d. August 5, 2026 (redacted)
- 103253 Appellant Response to Board re Public Record Letter d. August 13, 2026 (redacted)
- 103254 Board Reply to Appellant re Public Record Letter d. August 13, 2026 (redacted)
- 103255 Appellant Follow Up to Board re Public Record Letter d. August 13, 2026 (redacted)
- 103256 Board Acknowledgment to Appellants Follow Up re Public Record Letter d. August 13, 2026 (redacted)
- 103257 Appellant Correspondence re 15-Day Deadline and Outstanding Questions (redacted)
- 103258 Board Response to Appellant re 15-Day Deadline and Outstanding Questions (redacted)
- 103259 Appellant Clarification re His Final Decision (redacted)
- 103264 Appellant Follow Up to Board (redacted)
- 103293 Board Letter re Public Access and Confidentiality (redacted)
- 103326 Appellants Confirmation to Proceed with Appeal (redacted)
- 103428 Complainant Request for Written Confirmation
What's discussed — click to drill in
Topics
Confidentiality
24 passages across 12 documents
Regulatory Approval Processes
24 passages across 16 documents
Information Disclosure
22 passages across 17 documents
Complaint Resolution
19 passages across 16 documents
Regulatory Oversight
9 passages across 8 documents
Boards Regulatory Rules
8 passages across 5 documents
Regulatory Compliance
8 passages across 8 documents
Billing Procedures
5 passages across 4 documents
Cybersecurity
4 passages across 2 documents
Customer Service
3 passages across 2 documents
Stakeholder Engagement
3 passages across 3 documents
Appeal Processes
1 passages across 1 documents
Compliance Legislation
1 passages across 1 documents
Disconnection Procedures
1 passages across 1 documents
Energy Efficiency Financing
1 passages across 1 documents
Public Interest
1 passages across 1 documents
Rates And Money
1 passages across 1 documents