NSPI Complaint - Billing Issues - David Nickerson
What's happened
Filing Timeline
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05 Oct
DocumentComplainant David Nickerson concedes billing dispute in M12972 but preserves remaining issues including NS Power complaint-handling and cybersecurity concerns
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24 Sep
DocumentNSEB Chief Clerk issues procedural guidance on TitanFile document exchange in Nickerson billing complaint (M12972)
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23 Sep
DocumentComplainant David Nickerson acknowledges October 22, 2026 deadline and raises secure-document-delivery concerns in M12972 billing complaint
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22 Sep
DocumentNSEB Chief Clerk grants Nova Scotia Power a 30-day extension in the Nickerson billing complaint and orders a dedicated confidential TitanFile channel to manage the proceeding.
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17 Sep
DocumentNSEB Chief Clerk issues procedural ruling denying 30-day extension and clarifying correspondence rules in Nickerson billing complaint
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17 Sep
DocumentComplainant David Nickerson requests due-date extension and secure transmission protocols in NSPI billing dispute M12972
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24 Aug
DocumentAppellant David Nickerson confirms intention to proceed with M12972 billing complaint following Board's confidentiality exception
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24 Aug
DocumentNSEB grants confidentiality exception for personal identifiers in David Nickerson billing complaint M12972
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20 Aug
DocumentComplainant David Nickerson seeks Board confirmation that confidentiality ruling protecting his address remains in force and requests clarification on appeal deadline in billing complaint matter M12972
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19 Aug
DocumentComplainant David Nickerson clarifies conditional withdrawal position in NSPI billing complaint, pending Board response on address disclosure authority
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18 Aug
CorrespondenceComplainant David Nickerson presses NSEB to reconcile address-disclosure practice with its own Rule 12 confidentiality ruling in Matter M12972
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17 Aug
DocumentComplainant David Nickerson challenges NSEB's authority to publicly disclose his home address, prompting Board to cite open court principle as sole legal basis
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13 Aug
DocumentNSEB Chief Clerk advises complainant David Nickerson on public record implications of withdrawing billing complaint in M12972
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10 Aug
CorrespondenceNSEB acknowledges David Nickerson's billing complaint and directs Nova Scotia Power to respond by August 19, 2026
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07 Aug
DocumentNSEB issues letter to complainant David Nickerson explaining redaction of personal identifiers in M12972 billing complaint proceeding
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06 Aug
DocumentComplainant David Nickerson seeks categorical written confirmation from NSEB that confidential personal identifiers in M12972 will not be accessible to the general public in unredacted form
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31 Jul
DocumentComplainant David Nickerson confirms he will proceed with billing dispute despite disagreeing with NSEB's confidentiality ruling on his full name
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23 Jul
Document—
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22 Jul
Document—
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21 Jul
Decision—
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14 Jul
DocumentA residential customer filed a confidential complaint against Nova Scotia Power Inc. alleging billing issues and related customer service and privacy concerns in Matter M12972.
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13 Jul
Document—
The filings themselves
Documents
Key documents
1 file
- 102858 Board Decision re Request for Confidentially (redacted)
Exhibits
10 files
- N-1 Statement of Complaint - Redacted
- N-2 Exhibit A - Excel Billing Records - NS Power Bills Financial Reconciliation - Redacted
- N-3 Exhibit B - Explanation of Excel Sheets Billing Calculations
- N-4 Exhibit C - JPEG Screenshots of NS Power Bills - Redacted
- N-5 Exhibit D - Full Chronology of Communications (NSP Customer Care and DRO Correspondence)
- N-6 Exhibit E - Canadian Centre for Cyber Security Email Best Practices (ITSM.60.002, August 2025)
- N-7 Exhibit F - NS Power Email Address Change Correspondence
- N-8 Exhibit G - NS Power Compliance Letter to OPC
- N-9 NSPI Response to Complaint (redacted)
- N-10 Appellants Response to NSPI Reply
Other documents
30 files
- 102858 Board Decision re Request for Confidentially (redacted)
- 103079 Cover Letter - Redacted
- 103081 Appellant Request for Confidentiality - redacted
- 103091 Appellant Response to Decision - Redacted
- 103123 Board's Letter to Appellant - Redacted
- 103152 Board Acknowledgment Letter (redacted)
- 103203 Board Letter re Public Record (redacted)
- 103244 Appellants Extension Request re Rule 12 Request for Confidentiality (redacted)
- 103245 Board Extension Request Approval re Rule 12 Request for Confidentiality (redacted)
- 103249 Appellant Correspondence - Clarification re Board Letter d. August 5, 2026 (redacted)
- 103250 Board's Reply to Appellant - Clarification re Board Letter d. August 5, 2026 (redacted)
- 103251 Appellants' Response to Board - Clarification re Board Letter d. August 5, 2026 (redacted)
- 103253 Appellant Response to Board re Public Record Letter d. August 13, 2026 (redacted)
- 103254 Board Reply to Appellant re Public Record Letter d. August 13, 2026 (redacted)
- 103255 Appellant Follow Up to Board re Public Record Letter d. August 13, 2026 (redacted)
- 103256 Board Acknowledgment to Appellants Follow Up re Public Record Letter d. August 13, 2026 (redacted)
- 103257 Appellant Correspondence re 15-Day Deadline and Outstanding Questions (redacted)
- 103258 Board Response to Appellant re 15-Day Deadline and Outstanding Questions (redacted)
- 103259 Appellant Clarification re His Final Decision (redacted)
- 103264 Appellant Follow Up to Board (redacted)
- 103293 Board Letter re Public Access and Confidentiality (redacted)
- 103326 Appellants Confirmation to Proceed with Appeal (redacted)
- 103428 Complainant Request for Written Confirmation
- 103618 Appellants Correspondence to Board re NSPI Response (redacted)
- 103631 Board Reply to Appellant re NSPI Response (redacted)
- 103653 Appellants Additional Correspondence re 30 Day Extension Request (redacted)
- 103657 Board 30 Day Extension Request Approval (redacted)
- 103674 Appellant Correspondence re Personal Information and TitanFile (redacted)
- 103687 Board Reply re Appellant Personal Information and TitanFile (redacted)
- 103786 Appellants Correspondence to Board re Confidentiality Agreement and NSPI Response (redacted)
What's discussed — click to drill in
Topics
Regulatory Approval Processes
40 passages across 24 documents
Cybersecurity
37 passages across 6 documents
Confidentiality
33 passages across 20 documents
Information Disclosure
29 passages across 24 documents
Customer Service
28 passages across 8 documents
Complaint Resolution
26 passages across 22 documents
Billing Procedures
22 passages across 12 documents
Rates And Money
19 passages across 7 documents
Regulatory Oversight
14 passages across 12 documents
Regulatory Compliance
10 passages across 10 documents
Boards Regulatory Rules
8 passages across 5 documents
Compliance Legislation
7 passages across 4 documents
Stakeholder Engagement
4 passages across 4 documents
Appeal Processes
2 passages across 2 documents
Affordability
1 passages across 1 documents
Affordable Multifamily Housing And Non Profit Organizations Amf
1 passages across 1 documents
Cost Recovery
1 passages across 1 documents
Disconnection Procedures
1 passages across 1 documents
Education
1 passages across 1 documents
Energy Efficiency
1 passages across 1 documents
Energy Efficiency Conservation Agreement
1 passages across 1 documents
Energy Efficiency Financing
1 passages across 1 documents
Energy Efficiency Resource Assessment Model
1 passages across 1 documents
Jurisdictional Questions
1 passages across 1 documents
My Energy Insights
1 passages across 1 documents
Policy And Legislation
1 passages across 1 documents
Public Interest
1 passages across 1 documents