NSPI DRO Appeal - Billing Issues - Marilyn Ells
What's happened
Filing Timeline
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26 Aug
DocumentMarilyn Ells submits letter declining meter exchange and neighbour billing comparison in NSPI DRO appeal
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30 Jul
DocumentNS Power advises NSEB that appellant Marilyn Ells has declined meter exchange, cancelling scheduled meter test in M12797
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27 Jul
DocumentNSEB Board Staff issue second set of information requests and order meter accuracy test in Nova Scotia Power billing dispute appeal by Marilyn Ells
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28 May
DocumentNSEB Board Staff issued information requests to both Nova Scotia Power and customer Marilyn Ells in a DRO appeal concerning disputed winter 2025–2026 billing and a missed meter test appointment.
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05 May
DocumentAppellant Marilyn Ells filed redacted correspondence to NSPI's DRO disputing a $1,258.41 December–February 2026 meter read and alleging unresolved billing and meter inspection issues
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29 Apr
DocumentResidential customer Marilyn Ells filed an appeal to the NSEB challenging an unexplained spike in her Nova Scotia Power electricity bill, alleging a questionable meter reading after her daily charge jumped from $3.07 to $20.31 between billing periods.
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23 Apr
DocumentNova Scotia Power filed its response to Marilyn Ells' DRO appeal, supporting the April 1, 2026 decision that her February 2026 reconciliation bill of $1,258.41 was appropriate under Board-approved Regulation 5.1
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16 Apr
CorrespondenceAppellant Marilyn Ells submits response requesting detailed electricity usage breakdown amid disputed bill of $1,258.41
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09 Apr
CorrespondenceNSEB acknowledges Marilyn Ells' appeal of a Nova Scotia Power Dispute Resolution Officer decision, placing disconnection notices on hold pending Board review.
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08 Apr
DocumentMarilyn Ells appeals DRO billing decision to NSEB, disputing large reconciliation bill caused by estimated meter readings
The filings themselves
Documents
Exhibits
8 files
- E-1 Notice of Appeal (redacted)
- E-2 DRO Decision d. April 1, 2026 (redacted)
- E-3 NSPI Response to Appeal (redacted)
- E-4 Appellants Response to NSPI (redacted)
- E-5 Appellants Correspondence to NSPI (redacted)
- E-6 NSEB (NSPI) RIR-1 to RIR-3
- E-7 ELLS (NSEB) RIR-1 to RIR-3 (redacted)
- E-8 NSPI (NSEB) Second Set RIR-4 to RIR-5 (redacted)
Other documents
9 files
- 101526 Board Acknowledgment Letter (redacted)
- 101607 Appellants Response re Boards Acknowledgment Letter (redacted)
- 101724 Exhibit E-3 NSPI Response to Appeal (confidential)
- 102182 NSEB (NSPI) IR-1 to IR-3
- 102183 NSEB (ELLS) IR-1 to IR-3 (redacted)
- 102958 NSEB (NSPI) Second Set IR-4 to IR-5
- 102959 Board Letter to NSPI Requesting a Meter Test
- 103017 NSPI Correspondence - Appellant Does Not Want to Have Meter Changed
- 103346 Let from Ms. Ells
What's discussed — click to drill in
Topics
Billing Procedures
33 passages across 13 documents
Rates And Money
21 passages across 9 documents
Harmonized Sales Tax
12 passages across 2 documents
Regulatory Approval Processes
10 passages across 6 documents
Appeal Processes
9 passages across 5 documents
Complaint Resolution
8 passages across 4 documents
Customer Service
6 passages across 3 documents
Cost To Customer
5 passages across 2 documents
Energy Efficiency
5 passages across 2 documents
Rate Design
5 passages across 2 documents
Affordability
4 passages across 1 documents
Energy Efficiency Budgets
4 passages across 2 documents
Information Disclosure
4 passages across 3 documents
Energy Usage Patterns
3 passages across 3 documents
Regulatory Oversight
3 passages across 2 documents
Heat Pumps
2 passages across 2 documents
Public Utilities Act Nova Scotia
2 passages across 2 documents
Regulatory Compliance
2 passages across 2 documents
Affordable Multifamily Housing And Non Profit Organizations Amf
1 passages across 1 documents
Appliance Standards
1 passages across 1 documents
Boards Regulatory Rules
1 passages across 1 documents
Confidentiality
1 passages across 1 documents
Cost Considerations
1 passages across 1 documents
Disconnection Procedures
1 passages across 1 documents
Energy Efficiency Financing
1 passages across 1 documents
Energy Efficiency Resource Assessment Model
1 passages across 1 documents
Performance Monitoring
1 passages across 1 documents
Rate Rider
1 passages across 1 documents
Rate Smoothing Adjustment
1 passages across 1 documents
Residential Energy Affordability Program
1 passages across 1 documents
Residential Programs
1 passages across 1 documents