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M12797 Open Electricity

NSPI DRO Appeal - Billing Issues - Marilyn Ells

Filed 04/09/2026 17 documents

What's happened

Filing Timeline

  • 26 Aug
    Document
    Marilyn Ells submits letter declining meter exchange and neighbour billing comparison in NSPI DRO appeal
  • 30 Jul
    Document
    NS Power advises NSEB that appellant Marilyn Ells has declined meter exchange, cancelling scheduled meter test in M12797
  • 27 Jul
    Document
    NSEB Board Staff issue second set of information requests and order meter accuracy test in Nova Scotia Power billing dispute appeal by Marilyn Ells
  • 28 May
    Document
    NSEB Board Staff issued information requests to both Nova Scotia Power and customer Marilyn Ells in a DRO appeal concerning disputed winter 2025–2026 billing and a missed meter test appointment.
  • 05 May
    Document
    Appellant Marilyn Ells filed redacted correspondence to NSPI's DRO disputing a $1,258.41 December–February 2026 meter read and alleging unresolved billing and meter inspection issues
  • 29 Apr
    Document
    Residential customer Marilyn Ells filed an appeal to the NSEB challenging an unexplained spike in her Nova Scotia Power electricity bill, alleging a questionable meter reading after her daily charge jumped from $3.07 to $20.31 between billing periods.
  • 23 Apr
    Document
    Nova Scotia Power filed its response to Marilyn Ells' DRO appeal, supporting the April 1, 2026 decision that her February 2026 reconciliation bill of $1,258.41 was appropriate under Board-approved Regulation 5.1
  • 16 Apr
    Correspondence
    Appellant Marilyn Ells submits response requesting detailed electricity usage breakdown amid disputed bill of $1,258.41
  • 09 Apr
    Correspondence
    NSEB acknowledges Marilyn Ells' appeal of a Nova Scotia Power Dispute Resolution Officer decision, placing disconnection notices on hold pending Board review.
  • 08 Apr
    Document
    Marilyn Ells appeals DRO billing decision to NSEB, disputing large reconciliation bill caused by estimated meter readings

The filings themselves

Documents

Exhibits 8 files
  • E-1 Notice of Appeal (redacted) PDF · 04/08/2026
  • E-2 DRO Decision d. April 1, 2026 (redacted) PDF · 04/08/2026
  • E-3 NSPI Response to Appeal (redacted) PDF · 04/23/2026
  • E-4 Appellants Response to NSPI (redacted) PDF · 04/29/2026
  • E-5 Appellants Correspondence to NSPI (redacted) PDF · 05/05/2026
  • E-6 NSEB (NSPI) RIR-1 to RIR-3 PDF · 06/11/2026
  • E-7 ELLS (NSEB) RIR-1 to RIR-3 (redacted) PDF · 06/12/2026
  • E-8 NSPI (NSEB) Second Set RIR-4 to RIR-5 (redacted) PDF · 08/11/2026
Other documents 9 files
  • 101526 Board Acknowledgment Letter (redacted) PDF · 04/09/2026
  • 101607 Appellants Response re Boards Acknowledgment Letter (redacted) PDF · 04/16/2026
  • 101724 Exhibit E-3 NSPI Response to Appeal (confidential) PDF · 04/23/2026
  • 102182 NSEB (NSPI) IR-1 to IR-3 PDF · 05/28/2026
  • 102183 NSEB (ELLS) IR-1 to IR-3 (redacted) PDF · 05/28/2026
  • 102958 NSEB (NSPI) Second Set IR-4 to IR-5 PDF · 07/27/2026
  • 102959 Board Letter to NSPI Requesting a Meter Test PDF · 07/27/2026
  • 103017 NSPI Correspondence - Appellant Does Not Want to Have Meter Changed PDF · 07/30/2026
  • 103346 Let from Ms. Ells PDF · 08/26/2026

What's discussed — click to drill in

Topics

Billing Procedures
33 passages across 13 documents
Rates And Money
21 passages across 9 documents
Harmonized Sales Tax
12 passages across 2 documents
Regulatory Approval Processes
10 passages across 6 documents
Appeal Processes
9 passages across 5 documents
Complaint Resolution
8 passages across 4 documents
Customer Service
6 passages across 3 documents
Cost To Customer
5 passages across 2 documents
Energy Efficiency
5 passages across 2 documents
Rate Design
5 passages across 2 documents
Affordability
4 passages across 1 documents
Energy Efficiency Budgets
4 passages across 2 documents
Information Disclosure
4 passages across 3 documents
Energy Usage Patterns
3 passages across 3 documents
Regulatory Oversight
3 passages across 2 documents
Heat Pumps
2 passages across 2 documents
Public Utilities Act Nova Scotia
2 passages across 2 documents
Regulatory Compliance
2 passages across 2 documents
Affordable Multifamily Housing And Non Profit Organizations Amf
1 passages across 1 documents
Appliance Standards
1 passages across 1 documents
Boards Regulatory Rules
1 passages across 1 documents
Confidentiality
1 passages across 1 documents
Cost Considerations
1 passages across 1 documents
Disconnection Procedures
1 passages across 1 documents
Energy Efficiency Financing
1 passages across 1 documents
Energy Efficiency Resource Assessment Model
1 passages across 1 documents
Performance Monitoring
1 passages across 1 documents
Rate Rider
1 passages across 1 documents
Rate Smoothing Adjustment
1 passages across 1 documents
Residential Energy Affordability Program
1 passages across 1 documents
Residential Programs
1 passages across 1 documents